Cellulant Engagement Manager (Digital Banking) Job in Nairobi, Kenya

Jul 26, 2016

Vacancy: Engagement Manager - Digital Banking
Department: Kenya
Location: Nairobi, Kenya

Starting date: Immediate.
Who are we?
Cellulant is a digital payments business. We run an ecosystem of consumers, merchants and banks in which we facilitate payments and build value through the value-added services we layer on top. 

In building this ecosystem we serve different types of customers with different products, in a range that includes mobile banking products, mobile credit products, USSD, SMS, and digital content. 
We are currently serving merchants and banks across 10 countries, and a wide set of industries

Our true competitive advantage lies in the ecosystem we are building – if we do a good job over the next few years, it will be the glue* that will connect everyone to everything – every consumer to every business in Africa.

We will glue together hundreds of thousands of businesses to an increasingly significant number of mobile consumers. Face of success shall be 100m active consumers spending $50-$100 on a few hundred thousand businesses connected to our payments ecosystem.
We aim to be Africa’s number 1 mobile commerce ecosystem by 2016.
To be able to meet these aggressive growth expectations we need to grow our dynamic team. We invite you to be part of that growth by submitting your application to the above role.

The position holder will be responsible for ensuring that banks are successfully engaged with the Cellulant products and services.
Key Duties and Responsibilities:
1. Selling Cellulant proposition banks

a. Write and make sales presentations based on provided templates to bank executives.
b. Write comprehensive proposals based on provided templates and present these to bank executives.
c. Manage the sale through and across the multi-faceted interests and influences of executives of a target bank’s various business and functional units to ensure buy-in and support across the various bank units.
d. Negotiate favourable commercial terms for Cellulant based on Cellulant’s commercial policy for the types of transactional services being provided.
e. Draft contract documentation based on provided templates.

2. Be Cellulant’s principal Project Board representative during implementation of bank projects to ensure focus on business value and delivery of the project within tight deadlines and planned cost constraints.
3. After sales senior level business relationship for the following purposes:
a. Evaluate the initial realization of the value for money objective, for both the Bank and Cellulant that motivated entering in to the solution and commercial agreement. 

This evaluation is to be performed during the first three months, and the three months after that, to include the following:
  • Monitoring the pace of conversion of mobile banking consumers will attain 40% and above within the first 3 months. I believe upon doing our part in terms of activation
  • Evaluate whether all qualified merchants have been set up and are generating the expected level of payment transactions compared to the mobile banking conversion achieved.
  • Evaluate whether the budgeted revenues are realistic and commensurate with the potential for the bank.
  • Evaluate whether service levels are in line with contracted SLAs. [This is an evaluation role, not a day-to-day service management action role. Service management is responsible for service work performance and reporting on service management to the bank]
b. Revenue protection: Stay alert to potential threats to Cellulant’s business with a bank customer – for example, encroachment by competition via new products, innovations and substitutes – with the
potential to undermine Cellulant’s business relationship with the client.
c. Keep abreast of general innovations and the evolving business needs of the bank in the digital banking space and also of Cellulant’s evolving products and services and, in line with Cellulant’s strategy, instigate the development of substantial revenue opportunities with the bank that are aligned to the matching Cellulant’s products and services of the day, or to Cellulant’s potential capabilities.
d. Develop and drive digital banking strategy with your cluster of banks
e. Build and maintain strong and trustworthy relationships with key customer at management level (e.g. Channel manager; Product manager) to establish Cellulant as the partner of choice for mobile commerce.
f. Bring in market insights and key customers long term needs regarding m- commerce
4. The acquired knowledge about the banks goals and objectives, Cellulant’s solution to help meet the banks and Cellulant’s objectives, the internal workings and relationships of the bank’s multi-faceted units and the intimate details of the contract make the sales person best suited to carry on with the functions of after sales bank engagement.

5. Any other duty that may be assigned from time to time.
Who are you?
Required skills:
  • Graduate in marketing, sales or business related degree or equivalent experience.
  • 5 years proven successful sales and account management experience.
  • Understanding of IT & Technology markets desirable.
  • Ability and desire to sell; entrepreneurial skill.
  • A high degree of business acumen.
  • Excellent communication skills.
  • A positive, confident and determined approach.
  • Resilience and the ability to cope with rejection.
  • A high degree of self-motivation and ambition.
  • Ability to work both independently and as part of a team.
  • Project Management
  • Corporate (B2B) sales professional able to execute the sales process outlined
  • Substantial experience in B2B sales presentation, proposal writing, commercial negotiations and contract negotiations.
  • Experienced practitioner of pipeline sales management technique.
  • Sound understanding of business generally, its management and administration to guide the sales person in understanding the business consideration and politics going on in the bank.
What do we offer you?
When working at Cellulant*, you can expect to work on a diverse range of problems, with inspiring and creative colleagues. 

You will have ample opportunities for growth and career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now!
Are you interested in this position and do you meet the minimum requirements? 

Apply by sending an e-mail with your CV and a convincing cover letter to Jobs@cellulant.com

The selection process entails an oral interview stage, followed by a case study presentation and a final interview.

The deadline for application is 5th August 2016.

Due to the high volume of applications received only shortlisted candidates will be contacted.

Do you have questions about this vacancy?

Visit our website at www.cellulant.com

Please do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or 0202606696.


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