Sanergy IT Help Desk Technician Job in Kenya

Jul 26, 2016

Job Vacancy: IT Help Desk Technician
 
Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. 

Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life – as small businesses. 


We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. 

We convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the by-products to Kenyan farms under the brand name Farm Star.
 
Since November 2011, we have launched nearly 700 Fresh Life Toilets to a network of more than 300 Fresh Life Operators. 

We have collected and converted over 7,000 tons of waste. At the same time, we have built a team of over 200 people. 

For our work, we have been recognized by Fast Company as one of the 10 Most Innovative Companies in the World Doing Social Good and one of the 10 Most Innovative Companies in Africa.
 
Job Purpose Statement: As a System Administrator, you will build and scale the company’s rapidly expanding information technology infrastructure including Salesforce, Google Apps, and computing and networking hardware. 

In addition to requiring that you be an exceptional system administrator, this role also requires that you have a sharp eye for identifying business process inefficiencies and quickly architecting a solution. 

Your talent will be in high demand, so the ability to multi-task is essential. 

You will be part of a deeply impassioned team that is singularly focused on success.
 
Reports to: Information Systems Manager
 
Role & Responsibilities
 
System Administrator
 
Salesforce
  • Administer Salesforce user base
  • Manage data for cleanliness, maintenance, and data integrity
  • Develop reporting and dashboard functions as well as business intelligence analytics
  • Work closely with business analysts to review operational processes and identify inefficiencies and opportunities for automation
  • Coordinate with developers on custom Force.com applications and operations systems integrations
  • Architect, build, test, implement, and modify applications and processes using the Force.com platform
Google Apps
  • Administer Google Apps user base
  • Manage data for cleanliness, maintenance, and data integrity
  • Work closely with business analysts to review operational processes and identify inefficiencies and opportunities for automation
  • Architect, build, test, implement, and modify applications and processes using the Google Apps platform
Computing and Networking Hardware
  • Administer and maintain all computing and networking hardware including laptops, routers, modems, etc.
Job Requirements
  • BS/MS in Computer Science or equivalent preferred
  • Experience with Salesforce.com schema design, formulas, workflow, approval processes
  • Knowledge of the Salesforce security model
  • Knowledge of the Google Apps Platform
  • Familiarity with Apex (triggers) and Visualforce
  • Experience with HTML, CSS, or web tools development is a plus
  • Experience with maintenance of computing and networking hardware
  • Strong communication skills
Application Deadline 29th August 2016




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