Customer Care / Telesales Agents Job in Nairobi, Kenya

Aug 4, 2016

Position: Customer Care / Telesales Agents

Job Ref.:

Location: Nairobi

Duties and Responsibilities
  • Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy or retain product or service by following a prepared script to give product reference information.
  • Documents transactions by completing forms and record logs.
  • Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains quality service by following organization standards.
  • Contributes to team effort by accomplishing related results as needed.
  • Communicate clearly and effectively with participants.
  • Promote good listening skills.
  • Manage length of calls.
  • Recognise and manage assertive customer calls.
  • Convert calls and enquiries into sales
  • Organise and prioritise duties.
Core Competencies:
  • Excellent Typing Skills
  • Moderate computer skills, PC & Internet
  • Excellent Customer Service Skills
  • Professional telephone manner
Minimum Requirements
  • A minimum of 2 years of experience in the same field.
  • Diploma or a degree in business administration or relevant field.
Application Guidelines:

Interested candidates who fully meet the above requirements should send their applications along with a detailed Curriculum Vitae indicating expected salary and their daytime contact, to (Subject of the email should be the title of the POSITION APPLIED FOR & THE JOB REF)

Only shortlisted candidates will be contacted

Note: We do not charge any fees for receiving and reviewing applications or for interviews


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