Customer Care Officer Job in Kenya

Sep 9, 2016

Job Title: Customer Care Officer

Reports To:
Admin Manager

Main Purpose of the Job (Job Summary): A customer care officer is the primary point of contact between a business and its customers. 

If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service officer.

Main Responsibilities
  • Making sure every customer who comes through the door leaves happy,
  • Provides help and advice whenever they can.
  • Answering queries and offering information,
  • Involves a lot of interaction with the general public (as well as with colleagues) .
  • Keep up-to-date with all the latest products and promotions so you can explain it to customers who may be interested.
Job Requirements
  • At least Diploma holder in Customer Service/ business Admin/ business management or related course.
  • Customer service experience
  • Proficiency in computer skills
  • At least 2 years’ relevant working experience
  • High degree of integrity, a team player with effective communication skills
  • Knowledge of customer service principles
  • Ability to interact at all levels.
  • Ability to handle pressure.
  • Confidence and self-assurance.
  • Excellent planning and organizational skills.
If qualified send CV only quoting the job title on the subject (CUSTOMER SERVICE OFFICER) to  jobscglltd@gmail.com stating the expected salary. 

Only the shortlisted candidates will be contacted.





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