Orange Service Delivery Manager Job in Nairobi Kenya

Sep 23, 2016

Position: Service Delivery Manager
 
Region: Nairobi
 
Reporting to: Head of Marketing, Service Delivery & Operations
 
Range: R2L
 
Department: Carrier Services Division

Role Purpose:
The Service Delivery Manager is responsible for management all Carrier Service RFIs and other projects. 

 
This position will be responsible for the day-to-day operational aspects of the service delivery process, which includes customer interface, validating project information, tracking and coordination of project activities, reporting status both internally and externally and conforming to Project Management Methodology.
 
Key Duties and Responsibilities.
 
1.1 Operational (incl. Planning):
  • Be the first point of reference for  data and voice services provisioning in Carrier Services i.e. managing  the relationships with the customers during implementation phase
  • Be Carrier Services liaison person with TEAMS,SEACOM,EASSY and LION2 cable systems and cross connection providers e.g. Etisalat, FT, Djibouti Telecom etc
  • Follow up with ITN teams(ITN PMO,NAD, Switching ,Transmission and Business Solutions) to deliver quality and timely services to customers
  • Keep customers  informed of provisioning progress until completion and handover
  • Prepare and ensure handover and cessation forms are signed and circulated to the relevant teams
  • Manage different projects for Carrier Services department
  • Identify project risks and/or issues and implement the necessary actions to manage them and avoid potential delays and scope creep
  • Support Carrier Services sales teams in various activities as may be required by the department
  • Participate in Service Delivery meetings, Carrier Connect and any other  meetings as may be assigned
  • Development of Business Cases for various key projects.
1.2 Reporting and Business analysis
  • Manage relevant reporting tools and dashboards
  • Prepare weekly/monthly outage reports
  • Provide data services reports on weekly, monthly and annual basis
  • Provide Carrier Services Stocks Reports
Academic / Professional Qualifications
  • Degree or Diploma in engineering, data processing, business management or a related field
  • Good knowledge of telecom industry with preferably good understanding of interconnection business
  • Good experience of project management
  • 2 to 5 years’ experience in a similar position
Professional Knowledge
  • A good working knowledge in IT tools
  • Good level of understanding in Telecom services
  • Good command of database creation and management
Professional Skills:
  • Team player
  • Customer oriented
  • Ability to work in transversal organisation to deliver results to the team
  • Excellent analytical and specification skills
  • Result oriented
  • Excellent organisation skills with strong attention to detail
  • Self-motivated with initiative and autonomy.
How to Apply

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position. 

Application should be sent by latest 4th October 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through recruitment@telkomkenya.co.ke and quote the job title in the subject field. 

Only shortlisted candidates will be contacted.




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