Ringier Kenya Customer Relations Intern Vacancy

Sep 15, 2016

Ringier Kenya
 
Job Title: Customer Relations Intern
 
Function / Department: Customer Relations
 
Reporting to: Customer Relations Executive

Job Purpose Statement: The Customer care Intern provides a high standard customer service support to Ringier customers when contacted via mail, ticket, chat or all the other channels available
 
Targets and Responsibilities
  • Support Customer Relations Executives
  • Respond to telephone calls from customers as per the established Customer care standards criteria
  • Resolve problems efficiently and professionally by applying knowledge  and best practice experience
  • Providing help and advice to customers using your organization’s products or services
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Keeping accurate records of discussions or correspondence with customers
Skills and Attributes
  • Excellent interpersonal and professional communication skills
  • Able to prioritise tasks and respond to customer queries in a timely manner
  • Proven skills in a customer facing environment
  • Creative problem solver
  • Fast learning agility in regards to new systems and processes
Key Relationship: Customer Relations Executive

How to Apply
 
The candidates should send their resumes to recruit@ringier.co.ke with the title of the vacancy as the subject of the email. 

Any application that will lack the job vacancy title will not be considered.

Deadline is 19th September 2016.





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