Wananchi Group Maintenance Engineer Job in Kenya

Sep 16, 2016

Wananchi Group (K) Ltd

Job Title: Maintenance Engineer
Department: Technical

Location: Gateway Park
Employment Status / Type: Permanent
Position Reporting to: Network Manager
Job Purpose / Summary: Maintenance Engineers are responsible for installing, maintaining, and repairing residential cable television and Internet services   

Key Roles:
  • Development of processes for the maintenance team, implementation and frequent review to improve the processes.
  • Develop a payment process and schedule of all the co-location sites, implement the process and schedule with frequent reviews for improvement. This will make that all the co-located are paid on time and avoid disconnection.
  • Provide intervention, where necessary, in the acquisition of licenses and permits to the contractor release the Home Passes and maintain the network to meet the SLA provided. This includes NCC, KPLC permits, KPLC pole use contract,
  • Check the quality of the maintenance jobs and reconcile the materials used in comparison the job done. Put in place good controls to reduce on the cost incurred on the main line and subscriber maintenance e.g. reducing unwarranted truck rolls.
  • Receive calls and alarms from NOC, analyze and monitor the follow on processes for timely problem is resolution within the period defined on the SLA. Advice NOC on the cause of the outage in cases that require technical interpretation and possible solution.
  • Monitor the production of maintenance ticket by advising the customer care of any planned maintenance or outage that is not visible from NOC. Advice the call center on the cause of the outage that require technical interpretation and probable solution.
  • Check on the RFS status on the headend/hub, node, and the taps that area released by the contractor, the RFS release should match with the RFS on the ground and meet the quality as defined on the SLA.
  • Oversee the QC of 20,000 Home Passes during the transition and 84,000 Home Passes through the year ending 2013 based on the contracted month on month Home Pass release schedule.
  • Check the quality of the build during the construction stage and make sure that the construction is within defined quality and meets the expectation of the provider. Request for changes during the construction where there is an error in construction before it is released as RFS.
  • Check the quality of a good percentage sample of the Home Passes released within one year after a node has been release by the contractor make sure that corrections are done in areas that the quality has not been met as defined by wananchi.
  • Oversee the decommissioning of old network and Base stations in HFC and GPON RFS areas during transition period
How to Apply

Interested and qualified candidates to submit their application including a detailed CV,day time telephone contact to recruit@ke.wananchi.com with a subject line Maintenance Engineer on or before 20th September 2016.

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.


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