Service Industry Operations Manager Job in Kenya

Oct 7, 2016

Are you looking for the opportunity to earn more than just a basic salary? 

Are you a lively, fun loving person who loves to give a 1st class customer service experience?

If you answered yes to the above, we have the role for you! 

Our clients are looking for a spunky, fun-loving individuals to join their team.
 
Job Title: Operations Manager
 
Our client is a rapidly expanding organization within the service industry. 

 
To cope with their growth, they are inviting an enthusiastic and open-minded marketing professional with business and management experience to drive and further develop the brand as its Operations Manager. 

So if you possess strong managerial and leadership skills, know how to motivate people, enjoy the challenges of problem solving and would like to be part of a very fast growing and successful organization we want to talk to you. 

Boring/low energy need not apply.
 
Responsibilities;
  • You will be an integral member of the operational team in establishing procedures and protocols for efficiently operating the business and providing the best possible products and services for our customers. 
  • You will take lead in all daily operations of all the brands outlets, cost management and employee management. 
  • Your main objective will be to ensure flawless running and operations of all facilities, high levels of service and guest satisfaction while keeping operating costs within acceptable levels.
  • You will build and drive performance, perform marketing analytics and provide reports & insights. You will also research and explore new tactics to find innovative ways to reach customers.
Duties
  • Ensure the functions of the team and brand are implemented and within budgeted costs. This will involve monitoring daily financial performance with view of streamlining operations
  • Coordinate and participating in the implementation of sales and marketing strategies.
  • Update and document all relevant services, and Develop systems and protocols based on need and best practice
  • Coordinating regular operational and system audits
  • Ensure full compliance to statutory and regulatory requirements
Requirement
  • You are energetic and enthusiastic
  • You should have a Degree in Marketing, Businesses Management or Hotel Management or an equivalent diploma with a minimum of 3 years’ experience in a similar or related position.
  • You should have a passion for analysis and reporting on performance metrics and thus computer literacy is a must.
  • You should be positive, creative, proactive, collaborative and able to lead a team with open-minded, entrepreneurial & determined to succeed mind-set.
  • Financial aptitude will be an added advantage.
  • Excellent interpersonal and communication skills (both written and verbal) are required for this role.
  • Most importantly, you’re a fun-loving, positive-minded individual that loves helping your team members out
If this describes you, this might be a fabulous and fun opportunity for you to consider. 

Please send a resume and cover letter to careers@talentsolutionsmanagement.co.ke before the 14th October 2016. 

Boring/low energy need not apply.




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