Workshop Manager Job in Kenya

Oct 27, 2016

Job Title: Workshop Manager
 
Reports To: After Sales Manager 

For: Guidance & support on Customer handling and Service reception

Direct Reports: Lead Technician & Service Advisors

Job Purpose: To ensure effective and efficient service management through developing, implementing and monitoring technical processes and systems that promote optimum business performance while ensuring high levels of quality service delivery

 
Key Responsibilities:
  • Responsible for planning and ensuring availability of sufficient manpower capacity to handle all the key areas within the workshop job flow process for optimal productivity
  • Regularly monitor and review Service processes to promote efficiency and increased customer satisfaction
  • Prepare annual service budgets and forecasts accurately, monitor and report on any variances, and address them
  • Ensure that the service menus are competitively priced and reviewed regularly to promote profitable business operations
  • Ensure customer satisfaction by effectively following up on customer complaints for timely resolution
  • Oversee and approve all departmental process and functions and ensure adherence to TTC and HML guidelines
  • Develop and facilitate the implementation of effective strategies that promote customer acquisition and retention
  • Oversee continuous skills improvement by all productive/technical staff through appropriate Hino approved training programs
Key Relationships:

Internally:
  • Parts staff
  • Sales staff
  • Quality controller
  • Product engineer
  • Body engineer
Externally:
  • Customers
  • Suppliers
Qualifications / Skills / Knowledge Required:
  • Bachelor’s degree in Automotive Engineering or equivalent
  • Post graduate qualification in a Business related field will be an added advantage
  • Minimum 8 years in an automotive industry 3 of which must have served at supervisory level
  • Good Leadership skills
  • Customer focused
  • Budgeting and financial control skills
  • Proficiency in Microsoft office applications
  • Excellent Interpersonal skills with ability to negotiate and influence at all levels
  • Written/verbal communication and presentation skills
Qualified applicants to send their CVs stating current and expected salary to recruitment@cdl.co.ke
 
Only shortlisted candidates will be contacted.




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