National Bank Head of Digital Online Channels Job in Kenya

Nov 4, 2016

National Bank of Kenya
Position Title: Head of Digital Online Channels

Job Ref No. HR/53/16
Available Positions: One (1)
Division: ICT
Reporting to: Director ICT

Position Scope: The successful candidate will be responsible for leading & co-ordinating the Bank’s Card, Mobile, ATM and other emerging channels as a business delivery channel for the Bank’s corporate & retail customers.

Key Responsibilities:
  • Provide technical support for existing ATM/Card, mobile and internet banking systems and implementation of related projects.
  • Keep track of user issues and oversee their prompt resolution.
  • Follow established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
  • Continuously analyse user requirements to develop and provide solutions.
  • Routine system administration and management.
  • Maintain up to date system and user documentation.
  • Ensure compliance of SLAs by system vendors.
  • Develop real time online reports and monitoring tools to be able to track ATMs / mobile banking and Cards acquiring system uptime and performance.
  • Continual Service Improvement by recommending and implementing upgrades or changes to the ATM/Card & mobile solutions for increased performance, security or business benefits
  • Develop subject matter expert knowledge of ATM/Card, Mobile technologies, e-Commerce and other payment banking technologies
  • Develop Business Continuity plans for both ATM/Card & mobile channel solutions.
  • System monitoring to ensure both maximum uptime for systems and transactional integrity.
  • Development and provision of both structured and ad-hoc reports for consumption by various teams.
Skills & Experience:
  • Bachelor’s degree in ICT, Computer Science, Information Systems or a related field.
  • Eight (8) years’ experience experience in IT field
  • Sound knowledge of Bank operations, policies & procedures
  • Experience in mobile, cards &ATM based financial systems as well as SMS& USSD connectivity
  • Project Management, ITIL Certification
  • Excellent leadership & team  management skills
  • Good communication & interpersonal skills
  • Customer focused – ability to strike a solid balance between external and internal customer orientation
How to Apply:

Send your CV and application letter clearly indicating the position title on the subject line to: by 14th November 2016.
Only shortlisted candidates will be contacted.


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