International Hotel Chain Reservations Supervisor Job in Nairobi, Kenya (70K)

Dec 2, 2016

Our client, an International Hotel Chain in Nairobi, is looking for a Reservations Supervisor

The successful candidate will assist the reservations manager to maximize room sales and revenue, monitor and ensure that all reservations are input into the system promptly and accurately as well as maintain accurate records of key data for future business plans. 

He/she MUST have 5 star experience. International experience is a plus.
 
Key Responsibilities:
  • Monitor and review regularly the room & rates availability, status, close-out dates and overbooking.
  • Extend full cooperation within and between other departments.
  • Inform the revenue manager in situations like overbooking & consult before making critical decisions.
  • Observe and maintain reservations and room guest service systems, procedures and company policies.
  • Assist in rooms and guest service functions as needed.
  • Monitor and coordinate group reservations activities with the sales department.
  • Check and ensure the jobs assigned are effectively completed.
  • Conduct daily briefing and De-briefing.
  • Communicate effectively with guests and other staff.
  • Administer personnel action on leaves, overtime requests and disciplinary actions.
  • Understand job descriptions of all positions in the company.
  • Check and improve all service standards established by the company.
  • Motivate staff to grow within the company.
  • Provide training to all staff in the department.
Qualifications:
  • Must have a bachelors degree in business Administration, Marketing or relevant discipline.
  • Minimum of 3 years in a similar role.
  • Knowledgeable in the reservation operations and related applications.
  • Good command of English both written and verbal.
  • Good communication and interpersonal skills.
Monthly gross salary: Ksh.70,000/= (Approx. 700 USD)
 
Deadline: 30th December 2016
 
Applications:
 
To apply, please follow the link:  

http://bit.ly/2gSSoMD
Summit Recruitment & Search, 
Blixen Court, Karen Road, 
Karen

We endeavour to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.




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