Contact Center Agent Job in Kenya

Jun 16, 2017

Position: Contact Center Agent
 
The Role: To answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Responsibilities
  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
Skills & Qualifications
  • Degree or equivalent in a business field
  • Banking background highly preferred
  • Male candidates are encourage to apply
  • Eloquent in Speech
  • Very Good Communication Skills.
  • Between the ages of 23-27
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes
Qualified persons to apply at recruitment@cdl.co.ke stating current and expected salary.
 
Only shortlisted candidates will be contacted




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