Service Industry Customer Success Manager Job in Nairobi Kenya

Jun 15, 2017

Our client in the Service Industry is looking for highly qualified, competent and self-driven and result – oriented Customer Success Manager.

Location: Nairobi
Salary: Highly Competitive.

Duties and Responsibilities:
  • Drive customer success outcomes by Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Enhance business growth and development.
  • Continuous improvement of the service by learning the best practices in the market.
  • Ability to study and define customer cycle.
  • Manage customer success by offering professional services and cross and upsell.
  • Developing metrics to Measure Effectiveness of Customer Success.
  • Manage customer success team by recruitment, mentoring and coaching and empowering the team.
  • Well adverse with technology by ensuring effectiveness and efficiency in various support system.
  • In-charge of customer success across the company by creating company –wide feedback loop.
Required Experience / Skills:
  • Relevant Bachelor’s degree; preference for computer science, Business Management and Business Administration  or any  related field
  • 3-5 years of experience in leading customer-facing organizations preferably Insurance industry or financial Institutions or services Industry.
  • Customer support and account management experience, especially in high-growth, software-as-service (SaaS) environments
  • Previous experience with customer relationship management (CRM) software.
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject CUSTOMER SUCCESS MANAGER to and CC on before 20th June 2017. 

Kindly indicate current/last salary on your CV. 

N.B: We do not charge any fee for receiving your CV or for interviewing. 

Only shortlisted candidates will be contacted


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