Food Industry FMCG Company Debt Collector Job in Nairobi Kenya

Jul 1, 2017

Job Title: Debt Collector
 
Location: Nairobi
 
Nature of Job: Full time
 
Salary range: 25K - 30K

Summary: Our client is an FMCG in food industry and seeks to recruit a debt collector. 

 
The Debt Collector will be assigned to collect debts owed to the company on designated accounts, maintain good customer relations with debtors and effectively solve problems in an effort to resolve account delinquency and prevent losses.
 
Duties
  • While adhering to the company policies and procedures, demonstrate good customer service skills and apply the best and professional debt collection activities
  • Maintain debtors overdue accounts to agreed company performance levels
  • Ensure collection of debtors accounts occurs within credit terms and according to company policy and procedures
  • Report on account collection progress
  • Listen to customer complaints with empathy and take action to satisfy the customers immediate needs and prevent reoccurrence
  • Make telephone collection calls
  • Risk review new and existing customers to minimise bad and doubtful debts
  • Monitor credit limits and terms for each customer in line with Credit Policy
  • Effectively resolve disputed invoices
  • Provide timely and accurate reporting
  • Maintain notes and account details of any changes
Knowledge, Skills and Experience
  • Excellent relationship management skills
  • Knowledge of credit and credit related activities
  • Customer claims and processes
  • Strong Excel, written, verbal, negotiation and communication skills
  • Good customer service skills
  • Well organized and efficient
  • 2-3 years’ experience in debt collection or credit control
  • At least CPA section two
How to Apply

Qualified candidates should send CV quoting relevant skills and experience to careers@britesmanagement.com
 
Only the shortlisted candidates will be contacted.




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