IT Support Administrator Job in Nairobi, Kenya

Jul 4, 2017

We are looking for IT Support Administrator for an IT Company based in Westland’s, Nairobi.
General Purpose: To plan and carry out all Internal/external IT support, for the company. 

He/She shall ensure customer satisfaction and manage quality of product and service delivery.
 
Main Job Tasks and Responsibilities
  • Internal business IT hardware (servers, network, printers and client PCs/ laptops) and applications such as email , web server, intranet applications
  • IT based applications used within the company and by the company clients.
  • Setting up, managing and maintaining Microsoft Windows based Servers as well as Open Source (Linux) based Servers
  • Installation, customizing, managing and maintaining Organization business applications including Email (Microsoft Outlook/ Exchange), Intranet (Microsoft SharePoint Services)
  • Customization or further development of web-based content management systems and social media
  • Conducting regular server maintenance and backup
  • Manage IT vendors that provide IT services to ECA and contracted organizations
  • Supporting in sales and sourcing of IT hardware & software accessories
  • Representing the company in Technical and business development meetings.
Education and Experience
  • Diploma/Higher Diploma in Information Technology/Systems
  • At least 2 years’ experience in the IT user support
  • Confident and goal driven
  • Sound knowledge of principles and practices of IT Support
  • knowledge of customer service principles
  • knowledge of basic business principles
  • Experience in making presentations
  • Proven ability to support users to satisfaction.
Key Competencies
  • planning and strategizing
  • persuasiveness
  • adaptability
  • Outstanding verbal and written communication
  • negotiation skills
  • resilience
  • stress tolerance
  • goal driven
Apply
 
Interested candidates to send their CVs and application letters to  careers@eca.co.ke  by 13th July  2017, Indicate expected salary.
 
Kindly indicate ‘IT Support Administrator’ on the subject line.




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