Soko Quality Assurance Officer (Supply Chain) Job in Kenya

Jul 14, 2017

Soko
 
Quality Assurance Officer - Supply Chain

About Us:
Be part of a fast growing, award winning, and dynamic fashion tech business that has been recognized as a game changing ethical fashion innovator by Forbes, CNN, the World Bank, Huffington Post, and more. 

Our mission is to transform ethical fashion from a niche player in the global fashion industry to a meaningful and competitive sourcing and purchasing option for global brands and individual consumers alike. 

 
Soko’s unique model is doing just this by pioneering what we like to call Ethical Fast Fashion - providing close to real time trend responsive product that is both price sensitive and socially and ethically handcrafted by marginalized creatives living and working in the developing world. 

Our modern, fashion forward products, handmade from ethically sourced and upcycled materials, have become a favourite of more than 300 international retailers ranging from Nordstrom, The Reformation, and Anthropologie, and endorsed for social impact by the United Nations, USAID, and the World Bank.
 
Our supply chain innovations have enabled us to match marginalized developing world artisan production with real-time global demand for Soko’s designs. 

We currently manage a network of over 1,000 independent artisans through what we call our “virtual factory” - a mobile phone driven supply chain that coordinates opportunity, production and fulfilment with no centralized point of production or overhead. 

This results in a model so efficient and affordable that artisans retain an unprecedented 25-35% of revenue while Soko is able to compete on price and timelines in the mainstream market.

Position Summary: The Quality Officer will implement effective quality assurance and training activities. 

The role will also involve working with colleagues across the organisation to ensure that internal and external quality standards are met. 

This officer will also develop operational approach to quality assurance and training and they will ensure the company meets statutory and contractual obligations.

The role will involve developing systems and processes to ensure that we have an effective quality assurance and training arrangements. 

The Quality Officer will proactively monitor these systems to ensure that areas of good practice and/or concern are identified and shared with the relevant managers. 

They will ensure that policies and procedures are consistently applied across the company. 

They will also implement activity to address any areas for improvement.

The Quality Officer will be responsible for monitoring systems to ensure efficiencies in the deployment and management of resources, including analysing KPI information provided. 

The Quality Officer will support the Quality Manager to coordinate response to all external inspection bodies (e.g. KEBS, ISO 9001 and Investors)

The Quality Assurance Officer will be expected to:

1. Quality Assurance
  • Effectively monitor compliance and performance management systems and targets
  • Produce a suite of management information reports that enable informed decisions and timely interventions
  • Prepare briefings and development activity that allows the application of a best-practice approach to managing quality assurance across the organisation
  • Implement detailed processes and procedures for key business activities
  • Support compliance with agreed processes and procedures across the organization
  • Implement internal inspection activity
  • Identify non-compliance and support activity to address this with managers and teams.
  • Collaborate with other team members to ensure that all staff are aware of quality assurance mechanisms and, where appropriate, deliver training and development sessions
  • Provide first-line response to quality assurance interventions to emergency situations.
2. Quality Improvement
  • Support the development of long term objectives that enable the organisation to become an outstanding provider of services;
  • Identify and capture best practice;
  • Analyse observation and appraisal information to ensure that development needs are identified and met;
  • Collaborate with managers to ensure that quality improvement interventions are specific, measurable, achievable, relevant and timely;
  • Support the development and implementation organisational and departmental risk management;
  • Represent the organization at relevant external meetings and with stakeholders
3. Training and Development
  • Implement systems and procedures for training and development activity across the organization
  • Support our relationship with external training providers
  • Support R&D within the organization
  • Support all staff and artisans to access mandatory training responsibilities systematically and effectively
  • Support all staff and artisans to access optional training opportunities
  • Support access to training and development opportunities with external organisations
  • Implement effective systems and processes to monitor the impact of training and development activities.
  • Monitor those undertaking training to ensure they achieve their qualifications in the specified time
  • Arrange Induction training for all new staff
4. Additional responsibilities:
  • Report all appropriate incidents, including safeguarding, missed visits, accidents and incidents, medication errors, complaints, compliments, etc.;
  • Work within all policies and procedures and apply consistent principles of equality, diversity and equal opportunities;
  • Comply with Occupational Safety and Health and Safety policies;
  • Take responsibility for own personal development and attend relevant training sessions as required;
  • Undertake any duties that may be reasonably required.
Skills, Knowledge and Experience
  • At least 2 years of relevant work experience in a QA environment
  • Post-secondary education or Associate’s/Bachelor’s degree preferably in Science and Engineering disciplines. Metallurgical background will be an added advantage
  • Excellent writing, editing, verbal & presentation skills
  • Strong research and report writing skills.
  • Superior management skills, including the ability to advocate for and manage priorities
  • Excellent diagnostic and problem solving skills.
  • Solid quality background including hands-on experience with PPAP, Control Plan, CAPA, 8D, fishbone diagram, validation protocols and ISO certification.
  • Strong technical background and knowledge of material tolerances.
  • Experience manufacturing or trained Artisanal trade skills is preferred.
  • Familiar with measurement techniques and instruments such as callipers and micrometer.
  • Experience designing and implementing error-proofing devices and systems in manufacturing processes.
  • Experience with illustrative documentation tools is desired.
  • High sense of urgency, hands-on and do what it takes attitude.
  • Strong written, verbal, and computer skills.
  • Prior experience with utilizing lean methodology is preferred.
How to Apply
 
If interested in this amazing opportunity, passionate to innovate and grow within emerging markets while having fun, send your CV to recruitment@shopsoko.com  with the subject title. 

Application to be sent by 16th July 2017.




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