SPENN Kenya Customer Service Representative Career Opportunity

Jul 12, 2017

SPENN is an advanced financial platform built into a user friendly mobile e-Wallet. 

The product was developed by Blockbonds, a company with the vision to create a world where everyone has the opportunity to join the digital economy.
We are looking for a Customer Service Representative to join our customer support team based in Nairobi.

Customer Service Responsibilities and Duties

  • Maintain a high level of customer satisfaction with all general inquiries, account status, and technical concerns through mail, chats, phone calls and all other support channels.
  • To offer excellent customer service through quick resolution/escalation of customers’ queries in order to ensure customer retention; and within the time frames as instructed.
  • To collect customer feedback through interviews and customer feedback forms to ensure that we continue to meet customer expectations.
  • Provide daily, weekly, and monthly reports with summaries on major issues.
  • Constantly seek improvements in operational efficiency.
  • Meet the agreed KPIs.
  • Other related duties as assigned.
Job Requirements
  • Bachelor’s degree in a relevant field from an accredited University/College required
  • Previous experience specializing in Customer Service and/or equivalent position
  • Excellent writing, presentation and communication skills in English and relevant local language(s)
  • Able to type quickly and accurately
  • Willingness to work a flexible schedule in a start-up environment
  • Punctual, reliable and with genuine concern to help customers
  • Capable of learning CS software and proficient in the standard Microsoft suite
  • Positive attitude, detail and customer oriented with good multitasking ability
  • The ideal candidate is one who touches the lives of the unbanked and under-banked on a daily basis, and can relate to them on a personal level.
How to Apply:

If you are confident that you fit the role and you are keen to add value to your career, then please forward your application enclosing your detailed Curriculum Vitae to careers.ke@spenn.com, indicating the job title as the subject of the email not later than 20th July, 2017. 

Only shortlisted candidates will be contacted.



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