M-KOPA Solar Team Leader (Payments) Job in Nairobi Kenya

Aug 4, 2017

M-KOPA is seeking:
 
Position Title: Team Leader (Payments)
 
Location: Nairobi
 
Reporting to: Head of Department Business Intelligence
 
Overall Purpose: Effectively coordinate and manage the payments team to ensure timely commissions payments, reconciliations and submission of supporting financial files.
 
 
Who we are: M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers.  
 
Since its commercial launch in October 2012, M-KOPA has connected more than 400,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day.  

The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use instalment plan. 

Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for Ksh 50, or less than the price of traditional kerosene lighting.  

After one year of payments customers own their solar systems outright and can upgrade to more power. 
 
All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.  

This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPANET.
 
As of November, 2016, M-KOPA employs over 1000 full time staff across East Africa and sells through a network of over 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets.  
 
M-KOPA has been recognised for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
 
M-KOPA has also successfully tested a range of new products that leverage its relationship with customers, and M-KOPA’s unique competencies in mobile telecommunications and ICT. 

To ensure that the research and development of new products add value to (and do not distract from) its core business, M-KOPA is establishing the M-KOPA Labs. 

The Labs will be a dedicated business unit within M-KOPA that will define and test extensions of the M-KOPA asset-based credit model for off-grid-power to new products and services.


Key Accountabilities
 
1. Customer Excellence: Internal/External Customer Engagement & Relationship Management
  • Ensure accurate set up of all daily, weekly and monthly commissions payable to sales persons.
  • Coordinate with Finance (accounts receivables, VAT and revenue) to ensure timely and accurate financial booking, reporting and reconciliations.
  • Coordinate and work closely with all payment partner channels in resolving any outstanding unidentified and un-reconciled payments and timely escalation of potential errors.
  • Work closely with internal and external IT Operations in ensuring timely resolution of payment related activities – batch processing/uploads, report extracts, replications, etc.
  • Conduct reconciliation of customer payments made out through the channel in a timely manner.
  • Conduct timely reporting to business and regular escalation of key customer affecting issues to the HOD.
  • Ensure production of regular housekeeping reports to allow for an accurate measure of the status of both successful and failed transactions and timely view of customer and agents affecting issues at any point in time; highlighting any exceptions to the relevant persons.
2. People Excellence: Learning & Growth
  • Provide ongoing guidance and support to other business users and team members on payments.
  • Workload planning to ensure weekly, monthly, quarterly and annual financial timetables are met.
  • Conducts regular team briefings, performance reviews, goal setting and giving advice on appropriate action. Taking responsibility, maintain good relationships and morale among the payment team members.
  • Develop and agree with the HOD on plans to continue build own skills and knowledge as well as for the team.
  • Keep build and improve skills that may enhance the operation activities from finance prospective for this area.
3. Planning & Process Excellence: Operational Efficiency & Management
  • Recognize, propose and drive enhancements to ensure weaknesses/gaps are addressed in the payment processes and systems.
  • Proactively update the payments-affecting activities calendar and implement all processes necessary to mitigate risk.
  • Participate as required in head-hunting, interviewing, selection and appointment of staff reporting to me in accordance with procedures laid down.
  • Assist in the development of test cases/scenarios for any changes, additions or enhancements to payment processing and reconciliations.
  • Perform User Acceptance Testing on any changes, developments and additions of payment channels.
  • Perform continuous analysis to seek and implement improvements in the payment reconciliation processes the efficient use of resources.
  • Oversee all activity undertaken by payments team such as payments booking, reporting and reconciliation, sales field team support, commissions computations, payments automation, data analysis.
  • Ensures equality and adherence to policy by payments team members.
  • Continuously documents business processes and analyses procedures to see that they would meet changing business needs.
Incumbent Requirements
 
Education:
  • Bachelor’s Degree in Computer Science, Statistics or its equivalent.
  • Finance or Accounting certifications are an added advantage. 
  • Professional certificates in relevant fields.
Experience:
  • Minimum 2 years of experience in a team management role.
  • Analytics experience from a data driven business / organization (large data consumer)
  • Minimum 3 years of experience in performing end to end payment reconciliation in telecoms or utilities environment from a business perspective.
  • Good understanding of financial flow of transactions, preferably in Revenue/Collections stream in fast growing company.
Knowledge / Skills:
  • Good understanding of accounting principles; best practices and procedures.
  • Comfortable working with people at senior levels.
  • Strong communication/negotiation skills.
  • Strong analytical and presentation skills.
  • Strong SQL and Excel skills.
  • Ability to manage teams work, own work load and meet aggressive deadlines and deliverables.
  • Persistence with problem solving and solution recommendation.
  • Outcome Focused and Result Oriented.
  • Excellent interpersonal and business writing skills.
  • Experience of working in a complex business environment.
  • Strong understanding of IT systems and quality assurance processes.
  • Ability to adapt to changing priorities, workload and tasks.
  • Attention to detail.
  • Ability to work well in a team environment under demanding and stressful conditions.
  • Fluency in English & Swahili.
Remuneration: Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate's experience and skills.
 
Personal Attributes:
  • Flexible during times of change.
  • Strong written and oral communication skills.
  • Strong interpersonal and operational skill sets.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  • Tenacious, driven, energetic and a high degree of professional integrity.
How to Apply
 
To apply, please logon to HERE

Click on the “click to apply” button adjacent to this job and follow the application instructions. It is advised to complete all the required fields as requested as well as any assessments stipulated as a requirement.

Please Note: M-KOPA Solar is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff.  Women, minorities and people with disabilities are strongly encouraged to apply.  

In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, M-KOPA does not discriminate on the basis of race, colour, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment.
 
M-KOPA, as a policy, does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
 
Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview. Therefore, if you have not heard from M-KOPA within 4 weeks of the date of the deadline your application, you should assume that you have not been successful on this occasion.
 
This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.





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