Attain Enterprises Solutions Systems Support Engineer Job in Lagos, Nigeria - Kenyan Jobs Blogspot :: A Collection of Jobs in Kenya

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Jan 26, 2016

Attain Enterprises Solutions Systems Support Engineer Job in Lagos, Nigeria

Attain Enterprises Solutions Ltd. is a growing software development company seeking to recruit Systems Support Engineer.
Reports to: Team Lead, Support
Duty Station: Lagos, Nigeria
Qualifications Required:
  • BSc (Computer Science; Software engineering; BBIT and any other related fields)
  • 1 year of relevant experience
  • Experience in system / software support is an added advantage.
Roles and Responsibilities:
  • Develop individual project plan, providing a framework for the proactive and successful management of issues, risks and deliverables.
  • Continuously communicate with the client project manager and other internal stakeholders to ensure visibility to project status and issues.
  • Provide effective phone and email communication to customers, coordinating regular status calls and other activities necessary to motivate and encourage client staff toward project conclusion.
  • Provide relevant support; both on-site, offsite(phone-calls, e-mails, support portal etc)
  • Maintain SLA timelines as agreed with the client.
  • Recommend upgrades where appropriate.
  • Prepare weekly targets and reports and give the latest status of their work
  • Escalate issues on time to the supervisor or any other manager.
  • Good customer relation skills.
Additional Skills:
  • Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts.
  • Strong troubleshooting, analytical, problem-solving, and conceptual skills.
  • Ability to work in teams and has strong interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Ability to deal with clients and travel to project sites.
How to Apply

Applications should be sent to [email protected] by end of business Monday 1st February 2016.

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