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Aug 5, 2016

Colocation Data Centers Operator Head of Operations Job in Nairobi, Kenya

Our Client: The firm has been established with the vision of building a Pan African network of Colocation Data Centers. 

The firm will build and operate a state of the art, (Tier 3), vendor and carrier neutral data centers to serve a broad spectrum of clients - telecom carriers, ISPs and peering points, IT and cloud providers, content providers and corporates. 

The company’s objective is to be the largest independent colocation data center operator in Africa over the next five years.
Job Title: Head of Operations 
Reporting To: CEO

Job Purpose: To manage all local operations in such a way that operations are optimal, in terms of stability (minimum down-time), adhering to SLAs, cost effectiveness, security and ensuring client satisfaction is maximised.

Job Location: Nairobi


A. Management

Task: Manage Operations team
  • Ensures Operations team is motivated and dedicated with clear objectives.
  • Constantly develop and optimise the function
Task: Participates as a member of the Management Team 
  • Participates in setting clear goals and managing the entity in co-operation with the  Managing Director (responsible)
B. Facility Management

Task: Manage all facility (maintenance) activities
  • Co-develops (preventative) maintenance schedule for infrastructure (generators, cooling, etc.)
  • Manages execution of maintenance schedule
  • Ensures full continuous  (24x7) technical support is available to clients
  • Manages and executes diagnostic / fault finding activities
  • Maintains the Building Management System (BMS)
  • Undertakes Capex justification for capacity planning
  • Generates multiple operation reports (e.g. SLA reports and Customer Monthly Power Reports)
  • Provides input into business cases
  • Manages possible extensions / upgrades to current sites and build-outs of new sites in co-operation with the corporate engineering department
  • Manages external site security agency
  • Ensures quality and security of technical operations and procedures for auditing
C. Service Management

Task: Manage all service (VAS) deliveries
  • Manages execution / delivery of all Value Added Services (VAS)
D. Customer Implementation Management

Task: Manage all Customer Implementation Activities
  • Manages the translation of customers wishes / requirements to customer implementation forecast
  • Provides (escalation) support to the Customer Implementation Manager as and when required.
  • Acts as a technical / operational interface between the company and customers
E. Process Management

Task: Ensure alignment with (external) regulation
  • Co-ordinates (external) site audits
  • Adheres to the Change Management Process and compiles the necessary change control and customer notifications for all services
  • Negotiates and maintains (environmental) SLAs in line with agreed customer contracts
  • Adheres to local fire, health and safety regulations
  • Develops, maintains and implements business process guidelines for aspects such as troubleshooting, dedicated follow-up, timely status reporting and security
F. Other
  • Acts as a technical expert in (complex / high impact) sales and negotiations
  • Responds to all tenders, technical questions and RFP’s
  • Explores business options in terms of Value Added Services (VAS), drafts business plans and selects possible suppliers
Qualifications and Skills:
  • Educated to degree level in a degree (Master) level in a technical field
  • Certificate as a qualified electrician is a distinct advantage
  • Minimum of 5+ years’ experience as engineer in an electro technical environment
  • Minimum of 5+ years’ experience as engineer in an industrial/mechanical engineering environment (e.g. full continuous factory)
  • Knowledge of or training in Telecommunications Engineering, fibre optic cabling and splicing or data centre / facility experience is a distinct advantage
  • Minimum of 5+ years people management experience
  • Fluent in English
  • Service-orientated
  • Excellent problem solving skills
  • Excellent people management skills
  • Good communication skills
  • Flexible working manner
  • Accurate
  • Proactive
  • Stress-resilient

Send your CV (in Word format) titled with your Name via email with the Subject Line as “Head of Operations” to [email protected] not later than 11 August 2016. 

No phone calls please. 

In your application, please specify:
  1. Current Gross Salary with Benefits;
  2. Expected Gross Salary with Benefits; and
  3. Related Experience justifying your application.

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