Airline Ground Services Station Officer Job in Lagos, Nigeria - Kenyan Jobs Blogspot :: The best career opportunities in Kenya

Daily listing of the latest vacancies and jobs in Kenya. Kickstart your career dreams. Move to greener pastures today!

Post Top Ad

Your Ad Spot

Sep 7, 2016

Airline Ground Services Station Officer Job in Lagos, Nigeria

Open to Nigerian Nationals Only

Job Title: Station Officer - Ground Services
 
Reports to: Station Manager
 
Department: Ground Operations
 
Location: Lagos
 
Job Description
  • Oversee efficient passenger handling at check in,boarding and arrivals for  positive pleasant customer experience
  • Makes decisions and carry through effective service recovery actions with regards to service delivery issues and OTI’s arising from misconnections / flight delays.
  • Consult, Communicate and Disseminate information as appropriate to passengers, staff and third party service providers so as to eliminate lapse in service recovery resulting from lack communication.
  • Deputize the station manager when he/she is not on duty.
  • Ensure third party service providers meet customer request to archive full passenger satisfaction and comfort.
  • Direct, Monitor and control the departure process for on time departure of flights within the established safe procedures.
  • To maintain good relationship with other airlines and airport stakeholders to facilitate smooth operations.
  • Planning, briefing, supervision and efficient allocation of task and responsibilities to staff for optimal shift performance.
  • Prepare and file regular flight handling and other reports for effective management information/missing baggage.
  • Make decision and carry through effective service recovery actions with regards to flight over sales such as re-routing, DBC and upgrades.
  • Conduct internal audit/spot checks to ensure compliance with safety and security procedures, service standards and recommended practices.
  • Embrace and maintain   a positive safety culture, a healthy and secure working environment in compliance with company procedure and regulatory authorizes.
  • Identify and report hazards, near misses, incident and accidents.
Knowledge and Experience
  • Diploma in relevant  field
  • Knowledge of international foreign languages (advantageous)
  • Additional qualification (Technical)
  • Excellent communication skills
  • Excellent interpersonal skills
  • Good planning ad organization skills
  • Good negotiation skills
  • Strong Analytical skills
  • 3 Years (minimum) experience in Aviation Ground Operations
Apply in confidence stating your current & expected salary to [email protected]

No comments:

Post Top Ad