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Sep 14, 2016

ICT Company Strategic Accounts Manager Job in Nairobi, Kenya

Job Title: Manager – Strategic Accounts

Job Code: MSA/IS/160913
Number of Positions Open: 1

Reports To: Manager – Corporate Section
Location:  Nairobi, Kenya

Closing Date: Open Until Filled

Summary: Our client is a leading converged Communication and IT infrastructure service provider in East Africa.  

They offer world class Cloud, Communications Connectivity and Carrier services, all geared towards meeting clients’ unique business and ICT needs.
Job Summary: Reporting to the Manager- Corporate Section, responsible for the client retention of the Strategic Accounts Client Segment by supervising the Account Managers, coordinating and executing sales plans and strategies to protect the revenue within the segment. 

This is in order to achieve retention through stickiness in line with company vision, strategy and values.

Key Responsibilities:
  • Strategy: Manage & execute the Strategic Accounts Retention Strategy as set by the Sales Execution Framework - Goals, Objectives & Activities.
  • Assist in the building of a strong, competitive value proposition for the segment based on client feedback and segment observations/trends. Work with the relevant departments on the delivery of this
  • Consistent delivery of the set net revenue target for the client segment with the right solution mix by managing the team pipeline and forecast/commits
  • Set the tactical direction of the account managers’ activities in the short and medium term, including:
  1. Account planning for the accounts that present the most growth opportunity  to understand the clients’ businesses and the decision-making process
  2. Manage the client experience standards by engaging and collaborating with senior managers across the business that have a direct impact on the clients’ experiences
  3. Review & implementation of quarterly accountability matrixes for each account manager
  4. Weekly performance reporting and tracking of the set metrics
  • Collaborate with the Marketing team in executing marketing events
  • Set the direction and tactic for the top 10 deals in pursuit on a monthly basis
  • Responsible for the recruitment, performance management, development and motivation of the account managers in the Strategic accounts client segment
Qualifications, Training and Experience:
  •  A degree in Business Administration or related discipline-sales management and proficiency in Computer packages.
  • Post graduate qualification desirable but not a must.
  • Minimum 8 years sales experience
  • Working experience in the Telecommunications and / or IT industry.
  • Competent Skills/Traits required:
  1. Strong problem solving skills.
  2. Networking
  3. Professionalism
  4. Driving for results
  5. Planning & organizing
  6. Business insight
How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by clicking on: Manager – Strategic Accounts

Kindly include your current and expected remuneration in your resume.

Be advised, this job is open to Kenyan nationals only

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