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Nov 4, 2016

Online Travel Company Travel Consultant Job in Nairobi, Kenya

Our Client, one of the largest Online Travel Company in Africa is seeking to recruit a Travel Consultant to join their team. 

Location: Nairobi, Kenya

She/he will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). 

The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

 
Responsibilities
  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps and event programs)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach the revenue and profit targets
Requirements
  • At least 2 years of experience as a travel consultant
  • Excellent knowledge of traveling software (computer reservations systems and e-travel)
  • Proficiency in English; knowledge of additional languages is an advantage
  • Exemplary sales skills and customer oriented approach
  • Well versed in various areas of travel (domestic/international, business / holidays, group / individual)
  • Ability to present, persuade and communicate effectively
  • Demonstrable ability to handle crises
  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • Candidates with personal travel experience will be preferred
How to Apply
 
Interested candidates who meet the requirements are invited to send their CV to ‘[email protected]’ indicating the job title “TRAVEL CONSULTANT” on the subject line by 10th November 2016.

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