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Jun 28, 2017

Human Needs Project Kibera Town Centre Director of Operations Job in Kenya

Human Needs Project

Job Title: Kibera Town Centre Director of Operations

Reports to:
Kenya Country Director and Human Needs Project’s Co-Founders

Position Summary: The Kibera Town Centre Director of Operations’ main responsibility is to manage the day-to-day responsibilities, business lines, programs and operations of the Kibera Town Centre. 

He/She will ensure the physical and economic functionality of the facility is performing satisfactorily. 

This person will manage the team of staff at the Kibera Town Centre and implement management training/improvement programs. 

He/She will have a high level of management experience to build the morale and business acumen of team members.  

He/She will oversee the technical aspects and physical repairs of the Kibera Town Centre facility including construction projects.

They will oversee all business operations including the design of evaluations, the identification of external consultants, and engineering plans as needed, as well as ensure immaculate facility conditions in every room and service. 

He/she will have an excellent background in working with multiple stakeholders to perform all duties as outlined below. 

Kibera Town Centre Director of Operations will create protocols for all services; create maintenance, marketing, community events and outreach schedules and to have excellent control mechanisms for all facility costs and income streams.

Key Responsibilities

Management of Kibera Town Centre staff:
  • Manage Kibera Town Centre staff to perform and operate business services and programs.
  • Oversee the day-to-day operations of the Kibera Town Centre.
Program and Business Line Operations:
  • Oversee the operations of each business service.
  • Oversee the logistics and all customer service inquiries per applicable.
Supervision of structural integrity and compliance at Kibera Town Centre:
  • The main responsibility is to ensure the physical and economic functionality of the Kibera Town Center and operations. 
  • Oversee in the design of evaluations, the identification of external consultants, and in reviewing reports.
  • Oversee physical repairs of the facility and equipment i.e. concrete works, plumbing and roofing.
  • Oversee the facility maintenance strategies and plans.
  • Expand project outreach in and around
  • Lead the appraisal, management and hiring of subcontractors and vendors to ensure an appropriate invoice is submitted by vendor, and ensure competitive and fair bidding on all projects.
  • Ensure the technical conditions and operational status of all Human Needs Project funded infrastructure prior to all outsourced jobs and to propose all necessary improvements.
  • Provide the necessary training and mentorship to members of staff if needed.
  • Guarantee equipment performance for determining the facility’s efficiency and review all the preventive maintenance work.
  • Recommend and oversee the efficient use of resources for all planned enhancements.
  • Present technical data and results to clients.
  • Promote card usage
  • Prepare for customer subscriptions and shareholder participation
Skills Required for Position
  • A deep commitment towards the work of Human Needs Project in Kenya.
  • A passion for (with 10 years of experience) in project operations and team management.
  • Excellent customer service skills and knowledge.
  • Able to multi-task with high attention to detail.
  • A commitment towards and an expert in Kenya community development and sustainability programs.
  • Experience working with communities in Kenya.
  • Basic working knowledge of the following: water, sanitation and hygiene (WASH) sector, water infrastructure development and renewable energy.
  • Experience in cost of development analysis and feasibility study development.
  • Technologically savvy: experienced using Microsoft Office including Outlook, PowerPoint, Excel and Word.
  • Flexible and comfortable with remote work culture.
  • Experience managing multiple vendors and contracts with customers and stakeholders.
  • Candidate should have a Bachelor's degree in business administration.
  • Ability to represent a “Face of Kenya” strategy of cultural, religious, and gender inclusion among staff and customers
Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.

How to Apply
Human Needs Project will be reviewing application until July 15, 2017. 

Please send your resume and cover letter by July 1, 2017 to: j[email protected]

No phone calls please or visits to discuss this position. 

Subject heading must have: “Director of Operations Position” to be considered.

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