Total Solutions Limited IT Help Desk Administrator Job in Nairobi, Kenya - Kenyan Jobs Blogspot :: The best career opportunities in Kenya

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Jun 30, 2017

Total Solutions Limited IT Help Desk Administrator Job in Nairobi, Kenya

Our client Total Solutions Limited is an integrated ICT solutions provider whose focus is to assist clients’ growth by offering them access to modern solutions in terms of fiscal devices, hardware & network solutions, software development and enterprise wide solutions. 

It's in this spirit they have retained a top position in Top 100 mid-size companies listing in Kenya for the last four years consecutively.
They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office:

IT Help Desk Administrator
This position is responsible for acting as point of contact between the Company and the clients. 

The job holder will coordinate all scheduled & unscheduled services for clients and communicate job completion timings on the same.
Principal Accountabilities:
  • Receiving incoming service requests via telephone or e-mail and walk-in clients. Record and prioritize service requests in the company system and assign them to technicians
  • Logging in all helpdesk calls by creating tasks as per company procedure and SOP, communicate timely & effectively with client, and update them regularly, throughout the service until resolution.
  • Keeping client informed of status, timing and options for support and ensure customer satisfaction through continuous status information.
  • Send out quotation to the client for approval of repair and constantly follow up with the client for approval
  • Follow all processes as laid out by company SOPs, ensures all quotations, invoices etc. are done per standard and in correct format.
  • Communicate the approval to the workshop supervisor for repair to commence
  • Communicate with the client when the machines are ready for collection
  • Ensure that the records of all clients are well maintained
  • File all new client service orders and worksheets on a weekly basis
Key Skills and Qualifications:
  • Bachelor’s Degree in IT or related field
  • At least two (2) years hands on experience working in a help desk support environment
  • Client service attitude with excellent interaction skills
  • Excellent follow through from start to finish with strong attention to detail
How to Apply

Interested candidates are requested to forward their updated CVs to [email protected] by 10th July 2017 stating their current and expected remuneration, daytime telephone contacts and addresses of three referees. 

Only shortlisted candidates will be contacted.  

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