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Jul 28, 2017

IT Support Consultant and Project Consultant Job in Nairobi Kenya

Our client in the IT industry is searching for a highly motivated and self-driven candidates to fill in the following positions in their Nairobi Office;
 
IT Support Consultant and Project Consultant
 
The IT Support Consultant and Project Consultant will be responsible for providing operational implementation, management and support for all services provided to clients, ensuring SLA’s are met and client satisfaction is guaranteed.
 
 
Principal Accountabilities:
  • Providing consultancy and support for company’s products and solutions
  • Developing project schedules with the management and the client
  • Assisting in managing project and support teams
  • Establishing and maintaining good corporate relations through effective customer care and publicity of company products to achieve client satisfaction
  • Carrying out duties assigned and maintain progress reports on ongoing assignments or projects
  • Overseeing planning, implementation and execution of projects
  • Adding value to customers through the provision of solutions that can improve operations at their site
  • Communicating and assisting clients relating to operational problems and queries
  • Logging of incidents in an accurate and informative manner as and when they occur
  • Escalating and reporting of out of line situations to the relevant supervisor
  • Evaluating and rating each project
  • Train both internal and external customers
Qualifications, Experience and Knowledge:
  • A minimum of 4 years’ experience in software implementation role, ERP management or Point of Sale system
  • Knowledge in software development life cycle and system testing
  • Experience in a supervisory role is added advantage
Successful candidate(s) will be required to travel and work at client sites within East and Central Africa.

How to Apply

Interested candidates are requested to forward their updated CVs to [email protected] by 10th August 2017 clearly stating the position applying for on the subject line, current and expected remuneration, daytime telephone contacts and addresses of three referees. 

Only shortlisted candidates will be contacted.

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