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Jul 29, 2017

Living Goods Monitoring & Evaluation Manager Job in Nairobi, Kenya

Living Goods
Job Vacancy: Monitoring & Evaluation Manager

Reports to: Director of Health and Government Relations
Location: Nairobi, Kenya

The Opportunity: Living Goods has developed and proven a cost effective, high-impact community health care model using a business-minded focus on innovation, paired with critical public health delivery. 

As we have grown, we seek an innovative M&E manager with a deep understanding of QC and M&E to join our team and lead our strategy development and implementation of effective M&E processes.   

This new role will be based in Kenya and will manage a QC and M&E activities. This role will work with the field teams on a range of initiatives to drive continual performance improvement.
The M&E Manager will work with the Director, Health and Government Relations, to develop and implement M&E framework and implement quality control strategy.  

The ideal candidate is a data-driven, detail-oriented individual with experience managing M&E, field assessments and customer satisfaction surveys.  

He or she is both hands-on and able to do project design, planning and assessments and is passionate about community health care.
Specific duties and responsibilities:
Monitoring and Evaluation
  • Support the development of a comprehensive monitoring and evaluation framework across the organization and leading for Kenya and ensuring delivery against the plan.
  • Develop a comprehensive reporting framework targeted at different Living Goods audiences and working in collaboration with the analyst develop bi-annual and annual reports and produce an analytical progress report to guide management decision-making.
  • Spearhead the development of the capacity of staff to understand and reflect on data and the use of Monitoring and Evaluation tools.
  • Integrate and coordinate periodic evaluations both internally and with external consultants of Living Goods innovations and interventions and their contribution to the achievement of Kenya governments strategies and plans
  • Promote the culture of data demand and use within Living Goods fraternity
  • Support documentation, dissemination and promote the utilization of generated knowledge internally and externally.
Quality control
  • Coordinate Customer survey mechanisms, analysis to inform and improve field performance and customer satisfaction, and support to field teams to help implement recommendations. 
  • Support the review and development of strategies, tools and processes for ongoing QC processes.
  • Oversee continual assessment of quality of service and quality of data by managing ongoing QC calls to clients and field surveys, and analysis of collected data.
  • Ensure feedback loops to branch teams and corrective actions implemented. 
  • Review and analyze data from branch staff visits to CHPs and work with Branch teams to identify issues.
  • Organize and support annual recertification for all CHPs to ensure a constant knowledge base for all health workers.
  • Identify quality improvement needs of the CHP and Branch Teams and propose training topics.
  • Lead and strengthen quality control of our data to assure the integrity of data for analysis, tracking, validation, cleaning, and accurate entry into DHIS database.
  • Relevant Bachelor’s degree, MBA or advanced degree in Monitoring & Evaluation preferred.
  • Minimum 5 years’ experience with hands-on experience in setting up M&E systems
  • Formal specific M&E training and/or specialized skills in statistics will be considered an advantage;
  • Experience working on M&E issues within the health sector is preferred
  • Must have experience in applied training and mentoring techniques
  • Experience in survey design, data collection, data processing and analysis
  • Strong presentation, communication skills and team player that inspires communication and confidence
  • Ability to access sector skills from staff and advisors in government and to understand their information requirements
  • Good computer skills, especially in Microsoft Word, PowerPoint, Excel, Internet
  • Dedicated to achieving goals and objectives through team based approaches.
Compensation: A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.  The opportunity to be your best while making lives better for those in need.
What is Living Goods?
Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights. 

Living Goods seeks nothing less than a disruptive reinvention of distribution in the developing world, through networks of franchised micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile marketing tools to deliver vital products at accessible prices to the people who need them most. 

By combining the best practices from the worlds of micro-enterprise, franchising and public health, Living Goods is creating a fully sustainable system to improve the health, and wealth, of the poor. Living Goods has been featured in The New York Times, NBC News, The Economist, and The Huffington Post. Check out these articles and more on our press page.

Life at Living Goods: Living Goods is aiming to make disruptive changes, dramatically improving the lives of the poor. We think big, but we operate small and nimble. At Living Goods, you will have the chance to use your creativity and work with your teammates to conceive and test new ideas every day. 

If you work well in a dynamic, highly collaborative culture, if you set high standards for yourself and your colleagues, if you know how to fail fast and learn fast, if you meet challenges with calm determination and a sense of humor, you will thrive at Living Goods. 


How to Apply

To apply for this position please visit our career page HERE and apply for Monitoring & Evaluation Manager through our applicant tracking system. In lieu of a cover letter you will be asked to answer a few short questions that will help us learn a little bit more about you and your interest in working with Living Goods.

For more information about Living Goods, please visit:

Follow us @Living_Goods 

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