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Jul 22, 2017

NOC Engineer Job in Nairobi Kenya

Department: Technical
 
Job title: NOC Engineer
 
Job Ref: BL217172
 
Reports to: Team Leader - NOC
 
Division / Section: NOC-NOC
 
Location: Nairobi

Job Summary: The job holder is responsible for providing first level technical and administrative Support to The company’s Live Network, the Underlying local and
international infrastructure and its Supported Technologies ensuring Optimal availability of up to 99.9% on Clients Services.

The docket aims at expeditiously Identifying, Handling and Resolving all Network related Outages and Anomalies within the set SLA's.

Key Responsibilities

Proactive Network Monitoring
  • Monitor the Network through the various Management Systems (Solarwinds, SAM, Breeze Lite, Radwin Manager, ECI & Alcatel NMSes.
  • Monitor the supported network technologies i.e., - IP/ MPLS, DSLAMs, STRIX Nodes, Metro SDH, Wireless BTS and DWDM and SDH Backbone and ensure they are operating optimally.
  • Monitor Local Metro Nodes, Regional Nodes, Backbone and International Back Haul Links.
  • Monitor functioning of equipment (Ethernet switches and Hubs, SDH,WDM, xPON and Microwave Base stations) and make necessary modifications to ensure systems operates in conformance with specifications
  • Acknowledgement of the alarms noted on Equipment or Links and performing rapid fault diagnostic checks.
  • Identification of faults and initiating corrective measures to restore affected traffic.
  • Diagnose/troubleshoot faults and perform mitigation and curative operations
Fault Troubleshooting and Management
  • Troubleshoot network element physical, logical as well as inter-network faults and calculate the level of impact on client services.
  • Grading of faults based on Severity Level (Minor, Major or Critical) and escalate accordingly.
  • Relate all Fiber and Remote Wireless Point-to-Point Connections lost as a result of a major outage in a given area.
  • Restoring metropolitan, inter-regional and cross country Traffic by switching traffic to alternate routes.
  • Creation of Trouble Tickets on Alarms, Anomalies and Faults on the Network
  • Investigating outages or service degradation reported by Contact Center and Customer Service Teams and issuing them with Trouble Tickets.
  • Provide back office support to Field Operations and Maintenance teams as well as contractors concerning faults affecting the network.
  • Organizing security for the field team and ensuring they are escorted whenever they are working on faults on insecure areas.
  • Liaising with the Stores for spares needed by Field Teams in replacing faulty devices/equipment
  • Continually updating the internal team via mail and or SMS System on milestones achieved while working to restore faults, outages and anomalies on the network.
  • Closure of Tickets with relevant RCA (Root Cause Analysis) and Reason for Outage on tickets raised to the satisfaction of the THE COMPANY’S internal customer.
Escalations Management
  • Escalating Occurrence of Major and Critical Faults to Internal Technical and Management Teams through an online Text Notification platform.
  • Escalating faults as per Severity Levels to 2nd line Support team
  • Identifying relevant contact internally in THE COMPANY’S and initiating communication to resolving stalemates
  • Affecting THE COMPANY’S Transmission/access equipment e.g. KPLC Power Disconnections, Unpaid Bills etc.
  • Escalating International faults to upstream providers and engaging them until fault resolution while maintaining constant communication with both Internal Customers and the EXCO team.
  • Escalate faults both internally within the company and externally with vendors where necessary.
Reporting
  • Development of daily outage report and Fiber Breaks spread sheets.
  • Development of Reason for Outage and Root Cause Analysis on Network Outages.
Training
  • Provide training to junior employees on both internal working procedures and on technical solutions.
  • Provide documentation and on-the-job training for new members of the team.
Academic & Professional Qualifications
  • University degree in relevant field (Electrical and Electronic Engineering, Telecoms, Computer Science / IT) + 6 Months of experience in ISP/Telecommunication environment.
  • Cisco/Alcatel/Alvarion/Siemens certifications are an added advantage
Experience: At least 6 Months - 2 years’ experience in a similar role in ISP/Telecommunication environment.

Core Technical competencies required for the role
  • Basic understanding of Ethernet, VLAN, SDH, WDM Microwave & IP MPLS.
  • Basic technical and analytical skills necessary in solving Layer 1-3 problems.
  • Basic knowledge in troubleshooting network related problems such as latency, alarms, jitter, packet loss/drops on Metro, Regional and BH networks built on various equipment vendors
How to Apply

Interested candidates who fully meet the above requirements should send their applications along with a detailed Curriculum Vitae indicating expected salary and their daytime contact to [email protected] (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF).
 
Only shortlisted candidates will be contacted
 
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews​

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