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Jul 7, 2017

SACCO Collection / Recovery Officer Job in Kenya

Our client a medium sized Savings & Credit Cooperative Society (SACCO) in Nairobi wishes to recruit a competent individual to fill the position of Collection / Recovery Officer
Primary Responsibility: Reporting to the Credit Manager, the Collection / Recovery Officer will be responsible for supporting branch collections and recovery processes by ensuring recovery and debt collection processes are dully followed. 

Duties and Responsibilities
  • Prepare reports and make recommendations on bad debts for further decision making.
  • Maintain an updated register on loan related insurance claims and ensure prompt reimbursement.
  • Monitor debt collection response cycles and contacts as well as credit control performance.
  • Report and monitor all risks associated with debt recovery.
  • Ensure collection portfolio remains within accepted limits  by monitoring allocated accounts on daily basis and appropriate actions taken to ensure that the
  • Investigate and resolve any customer queries and complaints in line with the Sacco policies.
  • Identify and escalate deceased or disabled customers to management for review or collection termination.
  • Regularly review non-performing classes of outstanding loans and initiates recovery plans
  • Recommend to management about the likelihood of recovering loans and advise if legal action will be required.
  • Maximize recoveries from written off accounts and making daily reports about the same.
  • Locate defaulters and follow up on outstanding including negotiating rescheduled repayment plan.
  • Review cases already handed over to lawyers to ascertain the current position.
  • Compile all required periodic loan recovery reports for all Branches.
Academic Qualification and Work Experience
  • Bachelor’s degree in Cooperative Management or any business field, professional qualifications in credit management, preferably Certified Credit Professional (CCP) will be an added advantage
  • Minimum two (2) years’ experience in debt recovery in a financial institution
  • Self-motivated, proactive, honest and decisive with quick judgment, excellent communication, interpersonal, analytical and critical thinking skills.
Application Procedure
Interested and qualified candidates are invited to submit detailed curriculum vitae and details of current remuneration package by 17th July, 2017 to [email protected] 

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