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Jul 1, 2017

Telkom Business Process Specialist Job in Nairobi, Kenya

Telkom Kenya

Position: Business Process Specialist
Region: Nairobi
Reporting to: Business Process Manager
Range: R2L
Department: Transformation Office

Role Purpose: This position will be responsible for the development of business process solutions that result in operational efficiencies.
Key Duties and Responsibilities
  • Identify process improvement opportunities to develop effective business solutions.
  • Complete process documentation communications and reports required to support leadership
  • Identify change management issues and interventions to facilitate change
  • Analyze business processes and workflows to identify inefficiencies and gaps and determine ways of improving efficiencies through automation.
  • Facilitate process workshops and document any information elicited using process maps and business requirements documents.
  • Participate in documenting procedures and presenting new process designs to stakeholders for discussion.
  • Examine processes holistically to understand the impact of change on people, strategy, systems and general business operations.
  • Collate feedback on process performance to have a basis of future process improvement projects.
  • Monitor and measure the effectiveness of processes to ensure consistent value delivery
Academic / Professional Qualifications
  • Bachelor’s degree in a Business or engineering-related field from a recognized institution.
  • A minimum of 3 years’ experience in a similar position
Professional Knowledge
  • Knowledge of process mapping and business process reengineering.
  • Experience with process mapping tools such as MS Visio or equivalent.
  • Certification and experience in process improvement techniques such as Six Sigma would be an added advantage.
  • Knowledge of data collection and data analysis techniques.
Professional Skills:
  • Excellent verbal and written communications skills
  • Analytical or problem solving skills – collects researches and analyses data
  • Accuracy and attention to details – prioritizes and plans work activities
  • Professional and positive approach
  • Diligent with attention to detail
  • Self-motivated and self sufficient
  • Team player and able to work on own initiative
How to Apply

This position is open to Kenyan citizens only. 

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 11th July 2017, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through [email protected] and ensure the job title is quoted on the subject field. 

Only shortlisted candidates will be contacted.

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