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Aug 3, 2017

Branch.co Customer Solutions Associate Job in Nairobi Kenya

Branch.co 

Customer Solutions Associate

Full Time, 1 year Contract (Renewable)
 
Nairobi

Note: This Job has 3 open positions and is on a 1 year contract that is open for renewal on expiry.

 
Branch Overview: Branch International delivers world-class financial services to the mobile generation. 

The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch.co is revolutionizing banking in Kenya, Tanzania & Nigeria, and will soon expand to other countries in Africa and in other regions across the globe.

What We Offer: You will be part of a talented, passionate team that is determined to make a positive impact on the lives of our customers. You will join a team with unmatched experience in financial technology and emerging markets.

Since our launch in April 2015, we’ve disbursed over 1 million loans to over 300,000 customers. Our success has led to investments from Silicon Valley’s leading VCs.

Duties and Responsibilities
 
You will be responsible for providing an inspiring and delightful experience for our customers.
 
Your primary duties will include:
  • Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
  • Escalating customer feedback and IT issues to help improve our product
Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays.

Knowledge, Skills & Abilities
  • Higher Education Qualifications in Business / Client Service / Customer Service / Marketing
  • Passionate about customer service
  • Highly entrepreneurial - comfortable with ambiguity and taking initiative
  • Excellent collaborator and team Player
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Good typing speed (ideally above 45 wpm)
  • Previous experience in Customer Service in Finance related company is an added advantage
How to Apply
 
CLICK HERE to apply online

Branch International is an Equal Opportunity Employer. 

This company does not and will not discriminate in employment on any basis prohibited by applicable law.

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