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Aug 26, 2017

Nairobi Water Commercial Services Director Job in Kenya

Nairobi City Water and Sewerage Company Ltd is mandated to provide Water and Sanitation Services within the County of Nairobi. 

As part of our continued growth and team strengthening, we are looking for a self-motivated, qualified, competent, seasoned and talented professional capable of operating in a fast paced and demanding environment in the following position:-

Directorate: Commercial Services
 
Position: Director, Commercial Services 

Ref: NCWSC2017-003
 
Grade: 2
 
 
Location: Headquarters - Kampala Road Industrial Area, Nairobi.
 
Reporting to: Managing Director
 
Broad Role: The provide effective leadership and strategy for service delivery, revenue generation and customer satisfaction
 
Duties and Responsibilities
  • Ensure provision of timely and high quality customer services that meets or exceed their expectations
  • Ensure timely, complete and accurate reading and billing of services and revenue collection
  • Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to meter reading, billing and customer enrollment
  • Develop short and long-term business strategies and operating plans that reflect the company’s goals and priorities
  • Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall Company customer base objectives
  • Develop the directorates policies and procedures and action plans in line with overall company mission and objectives
  • Develop and implement a modern customer service charter meant to enhance services to the customers.
Education, Professional Qualifications and Work Experience:
  • Bachelor’s degree in any field
  • Master in Business Administration
  • Postgraduate Diploma in Marketing or related field is an added advantage
  • At least 10 years’ experience, three (3) of which must be at a management position in water utility.
Required Skills and Competencies:
  • Strong report writing, management, leadership and negotiation skills
  • Excellent interpersonal and communication skills
  • Computer literacy and proficiency with standard office computer applications.
  • Ability to work under pressure and meet deadlines
  • A good understanding of complexities in developing systems for customer identification, billing, and motivating them and staff to cooperate in meter reading and revenue collection is necessary for this job.
How to Apply

If you are the right person we are looking for, send your application in confidence clearly indicating the names and contacts of three referees, one of whom must be a current or former Employer. 

Attach copies of academic certificates and other relevant testimonials.

The envelope should be sealed and properly labeled on top with the job code of the position for which you are applying. 

The applications are to be sent or delivered to the address indicated below:-

Chairman, Board of Director,
Nairobi City Water and Sewerage Company Ltd,
Kampala Road, Off Enterprise Road, Industrial Area,
P.O. Box 30656-00100,
Nairobi, Kenya

The deadline for submission of applications is 13th September 2017 before 4.00 pm

Only shortlisted candidate will be contacted

Any form of canvassing shall lead to automatic disqualification
 
NAIROBI CITY WATER AND SEWERAGE COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER

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