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Sep 18, 2017

Hotel General Manager Job in Kenya

Our client in a Hotel industry is seeking to recruit a General Manager.
 
Role Objective: The General Manager is responsible for managing all aspects of the hotel operation to ensure an efficient and profitable operation.
 
Responsibilities
  • Recruits, selects, trains and manages employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals
  • Creates and maintains customer-driven operations by empowering hotel staff to excel in superior customer care
  • Develops, recommends, implements, and manages the hotel's annual budget and long-term business plan
  • Achieves budgeted sales and maximum profitability
  • Creates new programs in response to market conditions and revenue opportunities
  • Protects the hotel's financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions 
  • Properly administers policies and procedures for protecting the safety of guests and employees
  • Audit daily reports and process monthly paperwork
  • Ensures regular assessment and review of all hotel personnel by appropriate management of staff 
  • Coordinates internal training and development programs
  • Maintains a high personal visibility throughout the property and throughout the community
  • Maintains a high level of skill and industry knowledge through continuous education by attending quarterly or annual meetings when necessary
  • Manage the inventory of for sale items
  • Orders supplies and equipment as needed and in accordance with company procedures
  • Maintains the hotel property, both inside and outside, to the highest standards of cleanliness including inspecting guest's rooms, public access areas and outside grounds
  • Know and lead the property's emergency procedures and all safety and security processes
  • Monitor results of all guest service comment sources. Take appropriate corrective actions and respond in a timely manner
  • Maintain guest satisfaction by answering patrons' complaints and resolving problems to guest specifications 
  • Handles and resolves employee issues
  • Other duties as assigned
Qualifications
  • Bachelor's degree in Hotel/Restaurant Management or related field
  • Minimum of 5 years supervisory experience with demonstrated leadership success in the hotel industry
  • Strong leadership skills and a professional image
  • Strong interpersonal, written and verbal communication skills
  • Excellent decision-making ability and analytical skills
  • Knowledge of a variety of computer software applications
  • Ability to work in a flexible schedule, including weekends and holidays
  • Ability to sit, stand or walk for long periods of time.
Key Competencies
  • Mature and uphold ethical values with integrity
  • Reliable, proactive and detail oriented
  • Must have a professional approach in all duties
  • Ability to maintain confidentiality
How to Apply

If you meet the above requirements, send your cover letter and detailed curriculum vitae with 3 referees giving current and expected salary to [email protected] by Monday 2nd October 2017
 
Clearly indicate the position title on the subject line. 

Only shortlisted candidates will be contacted.

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