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Sep 12, 2017

RTI International User Experience Consultancy in Nairobi, Kenya

Consultancy Position
User Experience Consultancy with RTI International in Nairobi, Kenya
RTI International (hereafter “RTI”) seeks the services of an experienced UX consultant or small team for supporting in-depth research on the use of an online dashboard concerned with education data. 

RTI expects to redesign and reformulate the current site, in part based on the findings of this research effort. 

As such, this opportunity will also include active participation from the UX consultant(s) in the early stages of the design effort. Background
Since 2010, RTI has been working in close partnership with the Kenyan Ministry of Education (MOE) and the U.S. Agency for International Development (USAID) to provide increased support for early grade education, predominantly in reading and mathematics. 

One of the key areas of activity in these efforts has manifest in increased support for Curricular Support Officers (CSOs), whose support for early grade teachers is a cornerstone of the MOE’s efforts to improve quality learning for all. 

Since 2014, information collected from CSOs during their support visits to schools has been uploaded to an online dashboard site wherein stakeholders and supervisors within the MOEST can monitor CSO activities and receive regular reports about educational indicators at the national or county level. 

User Experience Research
RTI seeks to conduct discovery research on the nature of how the CSO online dashboard and its email outputs (hereafter both referred to as ‘the site’) are used by their consumers; namely, the MoE officials for whom it was built. 

While RTI welcomes the UX research consultant(s) to prepare and propose methodologies for this work, we expect that the successful candidate(s) proposal will at a minimum deliver detailed insights into the core objectives of this work, being:
  • What are users’ behaviors, attitudes and expectations towards the site? What features of the site are most important?
  • Are the site’s users usually successful and happy with achieving what they need to when they visit the site? If not, what are the barriers to achieving what they wish to achieve?
  • Who are the key user groups? Are there identifiable champions of the site for any particular county or team within the MoE?
  • What are the site users’ needs and behaviors? When and why are they most likely to use the site, and what actions do they take while doing so?
  • Do the site’s users have identifiable pros/cons of the current site’s design? Have they thought of elements they would like to see altered, removed, or added to the site?
  • Do the site’s users make use of other, related products or sites (e.g. educational data statistics sites, monitoring databases, planning tools)? If so, what are these products and are there any specific aspects of these that the users find particularly enjoyable, helpful or easy to use?
  • How well do the site’s users’ behaviors align with the stated goals for the site as articulated by the site’s designers? What elements of the site facilitate or impede that alignment?
  • Is there any additional information or features the users would like added to the dashboard to help them make more informed decisions?
RTI expects that this research will involve in-person outreach, in-depth phone interviews, and visits to at least 2 county-level MOE offices. 

RTI recognizes that the reach of these activities will be dependent on active interest from the MOE itself, and so will work with the researcher(s) to agree upon a reasonable expectation of research participants based on their availability and willingness to participate.
Timeline: RTI is anticipating an effort to redesign the current dashboard site in early October. 

As such, the timeline below envisions a quick turnaround for the development and conduct of research activities. 

Please note that RTI staff will be supporting the UX researcher(s) in facilitating invitations to the relevant staff within the MOE for their participation in this effort.

September 25th–29th: Elaborating UX research plan, methods and tools with RTI staff and partners.
October 3rd–5th: Facilitating discussions during a ‘Design Sprint’ at RTI’s Nairobi office, informed by site use analysis, with invited MOE users and RTI staff.
October 9th: Presenting findings of UX fieldwork to MOE, RTI staff and partners as input into an ongoing effort to redesign and reformulate the contents and aesthetics of the online dashboard.
November - March (dates TBD): Conducting follow-up interviews as requested, A/B testing support and providing feedback on design iterations as requested by RTI.
  • Research plan and accompanying tools – due 9/29
  • Report on Co-facilitation and participation in Design Sprint – due 10/6
  • Presentation of research findings (comprehensive report with analysis, delivered along with raw research data) - TBD
  • Briefings and follow-on reports from follow-up interviews - (as needed and requested post-October)
How to Apply

To apply, email your cover letter and CV to [email protected] by 18th September, 2017.
Applicants must include POSITION name in the subject line of the email. 

Please do not attach copies of certificates. 

We regret that only shortlisted applicants will be contacted. 

Please Note: RTI International does not use agents or require any form of payment in the recruitment process.
We are proud to be an EEO/AA employer M/F/D/V

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