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Oct 31, 2017

Communications Authority IT Officers Jobs in Kenya

The Communications Authority of Kenya (CA) is the regulatory authority for the ICT industry in Kenya with responsibilities in telecommunications, e-commerce, cyber security, broadcasting and postal / courier services. 

CA is also responsible for managing the country’s numbering and frequency spectrum resources as well as safeguarding the interests of users of ICT services. 

The Authority invites applications to fill the following vacant positions: -
 
Officer II / Information Technology 

 
(2 Positions) 
Reporting to Officer I/Information Technology with the following key responsibilities:
  • Determining the best solution based on the issue and details provided by customers
  • Respond to requests for technical assistance in person, via phone, electronically
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the IT Helpdesk team
  • Identify and suggest possible improvements on policies and procedures governing the IT Helpdesk
  • Administer IT Help desk system
  • Prepare quarterly IT Help Desk tickets statistics, status and graphical reports, analysis and recommendations
Qualifications and Experience
  • Bachelors degree in Information Technology / Computer Science / Management Information Systems.
  • Minimum of three (3) years relevant experience.
Other Competencies
  • Customer-service oriented with a problem-solving attitude
  • Good understanding of computer systems, mobile devices and other IT products
  • Report writing skills
  • Interpersonal, written and oral communication skills
  • A keen interest in IT and developments in the sector
  • Ability to execute tasks in a high-pressure environment
  • Understanding of confidentiality issues, and the law relating to them
  • Proven analytical and problem-solving abilities.
How to Apply

Qualified candidates are invited to submit their applications including copies of academic and professional certificates, testimonials and curriculum vitae, which should include among other details your current position, current remuneration, e-mail and telephone contacts of three (3) referees familiar with your qualifications and work experience. 

All applications should be addressed to:

The Director-General
Communications Authority of Kenya
P.O. Box 14448
Nairobi 00800

Online submissions should be made to the email address: [email protected]

Applications should be received not later than 17th November 2017.

Only successful applicants shall be contacted.

Women and Persons with Disabilities are encouraged to apply.

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