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Oct 27, 2017

Jhpiego Senior Service Delivery Officer (QA) Job in Kenya

Jhpiego is a nonprofit NGO that prevents the needless deaths of women and families in limited resources settings. 

To accomplish this, Jhpiego implements innovative evidence-based solutions for intractable problems in health to overcome barriers to high-quality care services for the world’s most vulnerable populations.
Jhpiego is the lead implementing partner for Afya Halisi, a USAID’s five year project which aims to deliver quality, integrated services in the areas of family planning (FP) / reproductive, maternal, newborn, child and adolescent health (RMNCAH), nutrition, and water, sanitation and hygiene (WASH) in the focus counties of Kitui, Migori, Kakamega and Kisumu.

We are seeking to recruit an experienced individual who has excellent organizational and technical skills, is a team player, dedicated, hardworking, innovative, highly motivated and able to work in a high-pressure environment requiring multi-tasking abilities.

Sr. Service Delivery Officer - Quality Assurance

Job ID: 2017-3009

Category: International Positions

Reporting to the Service Delivery Advisor, the Sr. Service Delivery Officer will provide overall technical guidance to strengthen quality of care of RMNCAH/FP, Nutrition, and WASH in accordance with Kenya Quality Model for Health (KQMH) at facility, sub-county and county levels.

  •     Engage with MOH at National, County and Sub-county level Health Management Teams to support quality improvement work in line with the Kenya Quality Model for Health at facility and community level
  •     Support existing or help establish functional QI infrastructure at all levels
  •     Develop and update materials for QI trainings, continuous education, learning sessions and coaching visits
  •     Capacity building/ training of county, sub-county and facility level health management teams to be quality improvement coaches
  •     Mentoring Quality and Work Improvement Teams and QI coaches at health facilities
  •     Work with County MOH to facilitate the readiness of health care facilities to provide quality RMNCH/FP, Nutrition, and WASH services at facility and community levels
  •     Provide technical expertise, coordination and supervision of RMNCAH/FP, Nutrition, and WASH activities and to ensure maximum integration of project activities across and within technical areas
  •     Plan, organize and facilitate trainings in infection prevention and control, commodity logistics management, data quality assessments, and other packages for quality RMNCAH/FP, Nutrition, and WASH service
  •     Supervision and team management of Service Delivery Officers
  •     Work as a team member for implementation of project activities, including work planning, budgeting and accounting of finances, M&E and periodic reporting
  •     Document achievements, lessons learnt, and best practices throughout the program implementation
Required Qualifications
  • Degree in Medicine / Clinical Medicine / Nursing. A Masters degree in Public Health will be an added advantage
  • 5+ years’ experience implementing RMNCAH programs. Those with prior clinical practice and quality improvement process experience will be preferred
  • Up-to-date knowledge on RMNH, including EmONC, essential newborn care, IMCI, ANC, family planning, MIP, immunization, supportive supervision and quality improvement systems
  • Competent in development and implementation of work plans, monitoring and evaluation activities and reports
  • Computer literacy, particularly in the use of MS Office
  • Proficiency in both written and spoken English and Kiswahili
How to Apply

Interested applicants should send application & CV with 3 referees to the following email address: [email protected] by 1st November 2017.

Indicate how your education and experience qualifies you for the position.
Please include three references with your application. 

Only those selected for interview will be contacted.
Jhpiego is an equal opportunity employer promoting gender, equity and diversity. 

Persons with disabilities and other minority groups are encouraged to apply

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