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Oct 18, 2017

NGO Finance Relationship Officer Job Vacancy

Duma Works is recruiting a Finance Relationship Officer in Gulu, Uganda. 

The hiring company is a reputable NGO seeking to fight poverty using bicycles.

About Us: We are delivering the products and services to rural farmers to unlock potentials and propel communities forward. To catalyze farmers to realize their potential, we offers asset financing directly to the BoP. 

Our first product, a bicycle, connects farmers to market and other basic life needs. 

Our portfolio is growing with new assets that push upward mobility. We’re dedicated to serving farmers who are financially excluded and yet need access to assets on credit.

We are a social driven business. We are committed to our impact and the farming customers we serve, but we see the need for business opportunities in community development.
About the role: As a Relationship Officer, you will have responsibility to sell our growing portfolio of agricultural based loan products (including bicycles, oxen and ploughs, grinding mills, etc.). 

Your position and your sales are based in Gulu and the surrounding districts, where we are headquartered.
Key Responsibilities
Client Identification (65%)
  • Travel daily to the field to meet potential clients, build relationships with local leaders, and attend community events
  • Work with local leaders to identify and target existing organized VSLA and farming groups
  • Identify potential clients that are not formed in a group, and help establish organized groups
  • Market loan products to existing groups
  • Complete group screening forms following our policies and procedures
  • Complete individual loan applications for clients in approved groups and send to Loan Officers for appraisals
  • Analyze and suggest ways we can improve our  marketing strategies
  • Create marketing materials to share with local leaders and potential customers
Customer Service (15%)
  • Deliver high quality client service by keeping time, providing accurate information, and being respectful of all potential customers
  • Maintain close relationships with customers throughout loan process
  • Go the “extra mile” to build trusting relationships, customer loyalty and satisfaction throughout the entire loan process
  • Provide accurate, and up to date, information on our loan products to potential clients
  • Deliver pre-loan trainings to potential clients and groups, including VSLA trainings, basic financial literacy trainings, and product specific trainings
Pipeline (15%)
  • Maintain client and loan pipeline spreadsheet weekly to ensure accurate tracking of all outreach to new groups and clients
  • Work closely with loan officers to ensure progression of clients through pipeline is documented weekly.
New Products (5%)
  • Identify and recommend new products that are needed by the target demographic of customers.
Key Result Areas / Accountabilities
  • Proactively develop relationships with VSLA groups
  • Meet group screening targets
  • Meet targets for successful individual applications
  • Successfully recover payments from defaulting clients
Knowledge and Skills
  • Business or Marketing Certificate or Degree preferred
  • Minimum 2 years of experience in similar role of sales with an MFI
  • Experience working with VSLAs, or farmer’s groups
  • Familiarity with agriculture
  • Fluency in both Luo and English
  • Ability to ride motorcycle long distances daily
  • Be able to work independently
  • Outgoing with the ability to approach new groups or clients
  • Computer skills including Microsoft Word and Excel, as well as, the ability to learn new programs
Why work with us?
  • We are constantly seeking to build the best company. This means we take your feedback seriously and you can see your individual efforts in improved procedures
  • While our team is result-oriented, we also have a lot of fun. We enjoy team meals and lots of laughter.

Send your Cover Letter and detailed CV to [email protected] marking the subject as “3100”, Your Full name & Phone number e.g. 3100 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Friday, 10 November 2017

N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

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