Travel Centre Manager Job in Nairobi Kenya (100K) - Kenyan Jobs Blogspot :: A Collection of Jobs in Kenya

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Oct 2, 2017

Travel Centre Manager Job in Nairobi Kenya (100K)

Our client, in travel industry is urgently seeking to recruit a Travel Centre Manager to join their team.
 
Location: Nairobi, Kenya
 
Salary: 100K

Responsibilities
  • Sourcing products and destinations to meet consumer demands.
  • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
  • Dealing with customer enquiries and aiming to meet their expectations.
  • Constantly motivating the sales team to hit their targets and ensure company profitability.
  • Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
  • Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
  • Meeting company directors who advise on strategy and finding out about any local issues and future trends.
Process Optimization
  • Assist in the development of operational policies and procedures
  • Manage Client Service Levels
  • Provide the highest levels of service delivery to clients and stakeholders.
  • Manage daily service levels across all communications channels.
  • Telephone and email service factor monitored and met Transaction processing time, i.e. turnaround time
  • Online booking tool adoption and awareness
  • Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
  • Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner.
  • Create a Customer First culture and manage culture Change.
Qualifications
  • University Degree from a recognized institution.
  • 2-3 years of experience in the same role.
  • Sound understanding of the online travel business.
  • Manages time effectively to meet agreed deadlines, integrity, respects confidentiality and is trustworthy.
  • He/she must be a dynamic communicator, must have excellent written skills, and be a client-focused individual.
How to Apply

Interested candidates who meet the requirements are invited to send their CV to ‘[email protected]’ indicating the job tittle “TRAVEL CENTRE MANAGER ” on the subject line by 7th October 2017.

 

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