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Nov 8, 2017

Business Process Manager Job in Kenya

Job Vacancy: Business Process Manager
 
The Role: To increase the quality of services while reducing costs and improve business processes by eliminating defects and enhancing quality while achieving and maintaining optimal levels of process performance.
 
Responsibilities
  • To evaluate, design, execute, measure, monitor and control business processes.
  • Ensure that business process outcomes are in harmony with the organization’s strategic goals.
  • To work collaboratively across all departments of the organization to help improve the management of the business process.
  • To focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
  • To identify and create a business process, which is a formalized set of tasks and activities that helps accomplish specific business objectives.
  • Able to discern between a business process and a series of steps captured on a flow chart.
Skills and Qualifications
  • Ability to have a vision of the big picture.
  • Able to understand that changing one step in the process can impact other process activities.
  • Ability to change the hearts and minds of employees affected by any changes in the processes.
  • To engage employees to inspire and empower them to provide input into process change.
  • Ability to encourage employees to embrace new process once it is implemented.
  • Exceptional determination, self-motivation and interpersonal skills. Promoting a new process innovation to achieve the cultural shift required to help the organization embrace a new innovation.
  • Call Centre experience would be highly preferred
Qualified persons to apply at [email protected]

Only shortlisted candidates will be contacted

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