Client Service Officer Job in Mombasa - Kenyan Jobs Blogspot :: A Collection of Jobs in Kenya

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Nov 1, 2017

Client Service Officer Job in Mombasa

Our client in tracking industry is currently looking for Client Service Officer  to join their dedicated team in Mombasa.
 
Salary: 50K
 
Duties
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the Head of Sales.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
Skills and qualifications
  • Degree in relationship management, Public relations or any business related course.
  • At least 3 years’ experience in the field.
  • Strong Relationship Building
  • Customer Service Skills
  • Communication skills both written and oral
KPI’s
  • Product knowledge.
  • Feedback from clients on quality of service they are receiving.
  • Maintaining existing clients and sorting out their complaints/concern
If qualified kindly send your CV to [email protected] clearly indicating ‘Client Service - Mombasa ‘ by 3rd November, 2017.

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