Dairy Industry Customer Care Vacancies in Nakuru, Kenya - Kenyan Jobs Blogspot :: A Collection of Jobs in Kenya

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Nov 27, 2017

Dairy Industry Customer Care Vacancies in Nakuru, Kenya

Our client in a dairy industry is seeking to hire a customer care personnel to join their dedicated team.

Duties and Responsibilities
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Answers incoming customer calls regarding product problems, service questions and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and winning back frustrated clients.
Qualifications
  • Degree/Diploma in customer care / marketing / administration / public relations.
  • Minimum 5 years working experience as Customer Care.
  • Computer proficiency.
  • Organizational skills to effectively prioritize work schedules.
  • Good communication skills.
  • Ability to work under pressure.
If you meet the qualifications and requirements above,  kindly send your CV to [email protected] clearly indicating “CUSTOMER CARE” on the subject line, On or before 6th of December 2017

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