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Nov 30, 2017

Digital TV Mobile App Specialist

Job Title: Mobile App Specialist
Location: Nairobi
Salary Range: From 50K

Job Objective: Our client offers modern digital TV solutions and has a vacancy of a Mobile Application Specialist. 

The ideal candidate must have worked with mobile apps before. 

She/he will continually maintain expertise on the latest version, test and troubleshoot new and upgraded code for company and developed mobile applications on all current IOS and Android smartphone devices. 

Also he will answer escalated support calls from Call Center specialist that work directly with the smartphone end users

Duties and Responsibilities:
  • Test, troubleshoot, and debug smartphone applications on all applicable versions of smartphone firmware and operating systems.
  • Troubleshoot MDM issues related to smartphones.
  • Continually monitor phone the compatibility of the Application with different phone operating system and participate in pre-releases to test impact on the App.
  • Monitor compliance and changes requires within the app stores that provide the company Mobile App to end users.
  • Provide company Mobile APP’s functionality and capability reports to developers, product managers, and sales personnel.
  • Work with resources in the company to provide backup and/or direct management of MDM for mobile devices.
  • Staff Training - Train staff members on the App, how it functions for purposes of proper promotions
  • Serve as a technical liaison with the development team relating to corrective actions.
  • Create test plans for the app on mobile device application and conduct troubleshooting.
  • Performs other duties as assigned.
  • Communication and Partnerships – Builds partnerships with other business units and Apps to make our app more visible and also get revenue via Company App.
  • Continuous Improvement – Focuses on continuous improvement of the Company App, in order to optimize application performance, resiliency and reliability and work to correct issues.
  • Giving monthly feedback to improve the functionality of the company App in all aspects of software delivery model
Skills and Competencies:
  • Bachelor’s Degree in Computer Science or related field, or equivalent work experience in a related field.
  • Must be good at Design Work
  • Have good knowledge of computer applications
  • Strong diagnostic, analytical and problem-solving skills.
  • Must be self-motivated with the ability to work independently.
  • Working knowledge of Microsoft Windows based operating systems.
  • Working knowledge of MS Office, including Word and Excel.
  • Excellent customer service skills.
  • Effective communication skills with both internal and external contacts.
  • Two to four years of experience in the following areas:
  1. Customer service
  2. Work station and server computer hardware repair
  3. Communications networks and technology
  4. Knowledge of MDM Applications.
  • Kenyan Citizenship /Valid work permit
  • Ability to maintain confidentiality with regard to information stored in operational databases.

Qualified  candidates  should  send  their  application  letters  and  CV’s  quoting  relevant  skills  and  experience  to  [email protected]

Only the shortlisted candidates will be contacted.

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