Elysian Resort Runda Front Office Supervisor Job in Nairobi - Kenyan Jobs Blogspot :: A Collection of Jobs in Kenya

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Nov 13, 2017

Elysian Resort Runda Front Office Supervisor Job in Nairobi

Elysian Resort Runda is a new 3 star Residential Conference facility in Runda, Nairobi. 

The Resort is looking to hire a full time Front Office Supervisor.

Job Purpose: To provide oversight and direction to the front office team and ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. 

 
To ensure that guests and internal stakeholders receive accurate and timely information and services and that hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
 
Responsibilities:
  • Ensure outstanding customer service delivery at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Use selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Ensure the FO team adheres to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals in line with the guest preferences and special requests.
  • Build strong relationships and liaises with all other departments’ especially housekeeping, reservations etc.
  • Ensure efficient operation of the PABX equipment, including, incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
  • Cross check that all billing instructions are correctly updated
  • Control cash transactions at the front desk and maintains complete responsibility for banking transactions of the department
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.
  • Take responsibility in the absence of the duty manager
Qualifications
  • A diploma/Certificate in Hotel Management or in Front Office Operations from a reputable institution
  • At least 3 years work experience in a similar position in a four star establishment
  • Have experience with several hotel operating systems (Fidelio, Opera, Micros etc)
How to apply:
 
Qualified applicants should send their applications to reach the undersigned email on or before 17th November, 2017  

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