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Nov 15, 2017

Mercy Corps Digital Financial Services Manager Job Vacancy

Mercy Corps

Vacancy Announcement: Digital Financial Services Manager

The AgriFin Accelerate program will operate in three African countries (Kenya, Tanzania and Zambia) utilizing a market ecosystem approach, working with carefully selected partners to build sustainable models, where farm and crop management tools and financial services are "bundled" in affordable, unified platforms on mobile phone channels to promote mass uptake commercially. 

The program involves three interrelated components that seek to address low farmer productivity and capability, and improve institutional ability to deliver appropriate products and build ecosystems to drive scale. 

We work with farmers, banks, mobile network operators, MFIs, research institutes and other ecosystem players in well-defined partnerships to sustainably bundle services, leveraging the offer and outreach of all partners, while increasing the range of services, access points and value for farmers. 

The program works with partners to identify, prototype, test and scale successful mobile-enabled services for smallholders, with a key focus on expanding access to financial services, using a rapid iteration approach to product development and client-centric design techniques.
We are presently looking for a committed and dynamic individual to take up the position of a Digital Financial Services Manager
General Position Summary: Working within the AFA technical matrix team, the Digital Financial Services Manager (DFSM) will provide technical support and direction on engagements with AFA financial service provider partners across all three countries, including banks, MFIs, insurance companies, mobile-network operators, agfintech companies and agribusinesses. 

The DFSM will assist with digitally-enabled product development and delivery designed to enhance the financial inclusion, productivity and income of smallholders in Kenya, Tanzania, and Zambia. 

The DFSM will work under the direct supervision the Program Director, as a member of the Technical Matrix Team, while providing support to Country Managers and country level teams, and the Director of Strategic Learning and Manager for Monitoring and Evaluation. 

The DFSM will tailor technical assistance to the needs of each Agrifin Accelerate partner engagement based on program strategies and partner roadmaps, ensuring their specific needs are met; identify and support external consultants as needed. 

The DFSM will also support the overall program learning agenda through technical contributions to program research, publications and communications activities.
Essential Job Functions:
DFS Service Development for Smallholders
  • Take leading role in developing program learning in best practices and innovation in digitally-enabled financial services to ensure that the full program team across all countries are informed and working optimally.
  • Support the external learning and communications agendas around financial services best practice and innovations for partners and ecosystem players.
  • Conduct ongoing desk review of global best practice as well as ongoing learning meetings with program stakeholders related to financial services, working in coordination with country managers.
  • Prepare field reports and blogs for mass communication regarding the financial services aspects of the program.
  • Engage in the development of new partnerships, relationship building and product roadmaps related to financial services and channel development.
  • Provide technical support to these engagements across all program countries, liaising directly with the Deputy Program and Country directors.
  • Draw on rapid product iteration approaches and support Country Managers to identify technical consultants as needed in this area and provide support and oversight for consultants as required.
  • Assist in development of partner business and work plans related to financial services, reviewing research, operational manuals, product and technology specifications and financial statements to do so.
  • Engage with program partners to ensure that adequate marketing strategies and resources are in place, including go to market plan, market entry & scaling, customer acquisition branding, incentive & commission structures, advertising and risk mitigation strategies.
  • Support the initiative to identify alternative data sources to drive the development and expansion of products and services, including conducting research, identifying and selecting prospective data partners and framing and implementing pilot tests of alternative data with partners.
  • Work with country managers to structure and implement market assessments to drive meaningful financial product and service development, including agricultural value chain payments.
  • Ensure that market assessments focus on the “pain points” of small holder farmers to guide product and service development to overcome the barriers for the small holder farmers so they can increase their access, usage and utility of services;
  • Support the work of the Farmer Capability Lab in all efforts to develop financial capability building materials for SHF related to the delivery of financial services and channels.
  • Support the work of the Director of Strategic Learning around implementation of the learning agenda.
Program Representation and Stakeholder Engagement:
  • Serve as a representative for the program in matters related to financial services for SHF.
  • Proactively engage with program stakeholders to inform coordination and collaboration.
  • Develop and maintain relationships with financial services providers and link relationship management to country management.
  • Actively support program planning and reporting efforts related to financial services delivery for SHF.
  • Provide partnership recommendations with existing financial services programming both within and outside Mercy Corps programming.
  • Ensure that programming works within Mercy Corps’ M4P rubric for financial services programming.
  • Provide technical leadership within the team in the financial service sector, including regular trips to the radial offices to support Country Managers and Program Officers to build their capacity in the sector.
  • Organize and maintain all technical team documentation in agreed program files. Support overall project documentation in consultation with the Technical team and Program Director
Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility:
  • Direct supervision of: N/A
  • Reports Directly To: Program Director
  • Works Directly With: Technical teams, Director of Strategic Learning, M&E Manager, Country Managers and Program Officers, Consultants, Finance and Operations staff.
Knowledge and Experience:
  • MA/S or equivalent in finance, business, international development, accounting or related field of study
  • 8 years’ experience in relevant financial services implementation including three years in a senior management position, ideally with a commercial bank focused on agriculture and bottom of the pyramid markets
  • Strong understanding of the financial services sectors in Kenya, Tanzania and Zambia including commercial banks, MFIs, insurance companies, and others.
  • Demonstrated experience in digitally-enabled financial services
  • Demonstrated experience in financial product design and implementation
  • Understanding of and experience with improving financial inclusion for smallholder farmers
  • Strong written and oral communication skills in English, including report development, writing and editing
  • Terrific sense of humor and of self
  • Experience in Kenya, Tanzania, and Zambia preferred
Success Factors: The most successful Mercy Corps members possess: a positive, flexible attitude; a strong commitment to teamwork, impact, and accountability; an entrepreneurial spirit; and a nearly fearless devotion to building a better world.
Living Conditions / Environmental Conditions: This position is to based in one of the AFA offices, either Nairobi, Kenya, Dar es Salaam, Tanzania or Lusaka, Zambia. 

Travel is estimated at 40% to 50%. 

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting.
How to Apply

Interested candidates who meet the above required qualifications and experience should submit a cover letter, detailed curriculum vitae (CV) listing three professional referees (including a recent supervisor) to [email protected] on or before Friday 24th November 2017 by 5.00pm. 

The email subject line must clearly show the job title. 

Applications without the right subject heading will be automatically disqualified. 

Please do not attach any certificates.
(Applications will be reviewed on a rolling basis. We will only get in touch with shortlisted candidates)
NB: Mercy Corps does not charge any fee at any stage of the recruitment process
Only shortlisted candidates will be contacted.

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