Mhasibu Sacco Customer Care Assistant Job in Kenya

Mhasibu Sacco
 

Job Vacancy: Customer Care Assistant
 

We are a leading Sacco with an indisputable record of performance and with a rapidly growing countrywide membership comprising mainly of professionals.
 

The Sacco is seeking to recruit a suitable self-driven, result oriented and highly qualified individual.
 

The Customer Care Assistant will be reporting to the Customer Care Officer and will be responsible for:-

• Registering new members;
• Opening new members accounts;
• Acknowledging cheques and deposit slips and receipting,
• Responding to customers’ questions and complaints;
• Assisting customers in filling Sacco forms;
• Ensuring the reception is neat;
• Promoting, Marketing and selling of the Sacco products and services;
• Attending to calls,
• Updating members’ information in the system;
• Registering members for mobile banking services; and
• Any other duties as may be assigned from time to time.

Minimum Academic and Professional Qualifications Required
 

Appointment to the position will be made from persons who:

• Minimum K.C.S.E, C Plain,
• A Diploma in business related field, a Degree from a recognised university will be an added advantage;
• Have satisfactorily served in the grade of sales executive / Direct sales officer or comparable position with similar responsibilities.
• 2 years relevant experience.
• Qualification in Public Relations  is an added advantage,

Attributes / Skills

• Good knowledge of the market and the Financial products and services
• Self-confidence and Motivated
• Excellent communication skills- strong written & oral skills
• Ability to take right decisions quickly
• Good people, interpersonal and networking skills
• Business driver and Customer driven
• Understands the demands, needs, satisfaction etc. of customers
• Proficient in Microsoft office suite

How to Apply
 

All applications, copies of certificates, relevant testimonials, detailed curriculum vitae, current salary and expected salary to be sent to:- [email protected]
 

The deadline for submission of all application is on or before 15th November 2017 by 5.00pm. 

Kindly note that only shortlisted candidates shall be contacted.