Mhasibu Sacco
Job Vacancy: Customer Care Assistant
We are a leading Sacco with an indisputable record of performance and with a rapidly growing countrywide membership comprising mainly of professionals.
The Sacco is seeking to recruit a suitable self-driven, result oriented and highly qualified individual.
The Customer Care Assistant will be reporting to the Customer Care Officer and will be responsible for:-
- Registering new members;
- Opening new members accounts;
- Acknowledging cheques and deposit slips and receipting,
- Responding to customers’ questions and complaints;
- Assisting customers in filling Sacco forms;
- Ensuring the reception is neat;
- Promoting, Marketing and selling of the Sacco products and services;
- Attending to calls,
- Updating members’ information in the system;
- Registering members for mobile banking services; and
- Any other duties as may be assigned from time to time.
Minimum Academic and Professional Qualifications Required
Appointment to the position will be made from persons who:
- Minimum K.C.S.E, C Plain,
- A Diploma in business related field, a Degree from a recognised university will be an added advantage;
- Have satisfactorily served in the grade of sales executive / Direct sales officer or comparable position with similar responsibilities.
- 2 years relevant experience.
- Qualification in Public Relations is an added advantage,
Attributes / Skills
- Good knowledge of the market and the Financial products and services
- Self-confidence and Motivated
- Excellent communication skills- strong written & oral skills
- Ability to take right decisions quickly
- Good people, interpersonal and networking skills
- Business driver and Customer driven
- Understands the demands, needs, satisfaction etc. of customers
- Proficient in Microsoft office suite
How to Apply
All applications, copies of certificates, relevant testimonials, detailed curriculum vitae, current salary and expected salary to be sent to:- [email protected]
The deadline for submission of all application is on or before 15th November 2017 by 5.00pm.
Kindly note that only shortlisted candidates shall be contacted.
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