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Nov 27, 2017

Ubuntu Cafe Waiter / Waitress Job in Kenya

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
 
Status: Full time

Report to: Café Manager
 
The right Waiter / Waitress uplifts the dining experience for customers. 

We are looking for someone who will have the patience, personality and perseverance to thrive in this role. 

 
Waiter / Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in a growing Cafe, we’d like to meet you. 

To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. 

You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
 
Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

Roles & Responsibilities
  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions and sharing additional information with Café Ubuntu Manager
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software, order  slips or by memorization
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with Café staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests
Education and Experience
  • Hotel Management studies/ or related field.
  • At least 1 year experience in Hotel/restaurant Management.
  • Knowledge of relevant computer applications: Ms Word, Ms Excel, Ms Power Point, Emails.
  • Customer service principles.
  • Proven ability to achieve sales targets.
  • Business Management, Food & Beverage courses will be an added advantage
  • Sales tracking and recording experience.
Key Competencies
  • Great verbal and written communication
  • Goal driven and critical thinking
  • Time Management.
  • Active Listening skills
  • Social perceptiveness
  • Service orientation
  • Business minded person
How to Apply

Interested candidates should send their application letter and resumes before or by 29th November 2017. 

Kindly include your expected salary.

Email: [email protected]

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