Client Service Manager (90K) - Kenyan Jobs Blogspot :: A Collection of Jobs in Kenya

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Dec 20, 2017

Client Service Manager (90K)

Our client in tracking industry is currently looking for Client Service Manager to join their dedicated team in Nairobi.
 
Salary: 80K - 90K
 
Duties
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Provide regular updates to clients on the progress of customer service projects.
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
  • Encourage revenue growth by inspiring clients to purchase accessories and additional services.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Become the reliable point of contact for each customer that is required to establish a strong business relation.
  • Attending meetings with clients to build relationships with existing accounts.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
Skills and qualifications
  • Degree in relationship management, Public relations or any business related course.
  • At least 3 years’ experience in the field.
  • Demonstrate ability to meet deadlines.
  • Customer Service Skills
  • Communication skills both written and oral
If qualified kindly send your CV to [email protected] clearly indicating ‘Client Service Manager ‘ by 5th December, 2017.

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