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Dec 6, 2017

Hospitality Industry Team Leaders

Position: Team Leaders
Location: Nairobi, Embu and Kerugoya
Industry: Hospitality Industry
Reference No.TL/ RHL/2017
Job Summary: We are currently looking for experienced team leaders to manage and lead a team of employees. Communicate company goals, safety practices, and deadlines to teams. 

Motivate team members and assess performance. 

Provide help to management, including hiring and training, and keep management updated on team performance. Communicate concerns and policies among management and team members.

  • Support team manager and perform management duties when manager is absent or out of office.
  • Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
  • Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Assist management with hiring processes and new team member training.
  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.
  • Communicate deadline and sales goals to team members.
  • Develop strategies to promote team member adherence to company regulations and performance goals.
  • Conduct team meetings to update members on best practices and continuing expectations.
  • Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
  • Ensure company brand materials and physical working spaces meet and exceed company presentation standards.
  • Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
Skills Required
  • Team Leadership Experience
  • Product Knowledge and Industry Experience
  • Leadership Skills
  • Strong Oral and Written Communication Skills
  • Motivational Skills
  • Results-Oriented
  • Employee Training Experience
  • Interviewing Skills
  • Sales Skills
  • Self-Motivation
  • Strong Relationship Building
  • Customer Service Skills
If you are interested in the above job kindly send your CV to
[email protected] quoting the above reference number.

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