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Dec 11, 2017

Online Dating Customer Service Representatives

Jobs: Customer Service Representatives
 
Location: Nairobi

Industry: BPO

Are you a student pursuing a Certificate, Diploma or a Degree in 1st or 2nd year of your study in any field?

Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated customer Service Representatives, flexible to work on shift basis. 

 
The ideal candidate must have outstanding computer skills and ready to work in a call centre.

Key Responsibilities
  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials (depending on language)
  • Various support tasks assigned
Key Skills and Competences
  • Internet and Computer literate
  • Passion for Customer Service
  • Ability to respond promptly to customer inquiries
  • Ability to multitask and take up more workload when required
  • Outstanding language skills (grammatically correct, can express things clearly)
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethics (is reliable, motivated, professional)
Ladies are highly encouraged to apply. 
 
To apply, send your CV only to [email protected] before 15th December 2017. Clearly indicate the exact position (Customer Service Representative) applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placements.

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