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Dec 1, 2017

Salon Front-Desk Coordinator

Job Title: Salon Front-Desk Coordinator

Location:
Nairobi

Salary: 15K

Job Description: We are looking for a friendly, organized person who will be the face and voice of the salon.

We are looking for a well-spoken, well-written & well-groomed individual with a good work ethic that can function well with both our clients, staff & service providers.

 
Duties
  • Greet clients professionally and courteously & checking-in guests in/out.
  • Cash handling: Payments, banking, petty cash expense and overall accountability.
  • Post/Record every sale in the system and manual ledger.
  • Answering the mobile phone: calls/ sms & Whatsapp and consequently schedule appointments as per client request
  • Ensure new client booking are assigned to the hair and beauty stylists fairly.
  • Ensure bookings by clients do not overlap in staff schedule.
  • Engage with customers actively seeking feedback about their service experience.
  • Social Media Engagement: Respond to queries on any social media platforms (Salon Facebook page.
  • Assess client needs and recommend services that they are not aware we offer.
  • Be knowledgeable of all salon services and pricing that we offer.
  • Ordering & monitoring Salon supplies: Nail & Barbering supplies.
  • Monitor & check inventory on products in the retail shelf.
  • Actively merchandise retail products and recommend to customers at the end of their service.
  • Learn the various retail products and make recommendations to clients.
  • Ensure the physical inventory of products in the retail shelf, record stock take figures.
  • Awareness of the trends in the hair and nail industry.
  • Schedule weekly staff meeting to keep abreast with issues at hand.
  • Solve problems, seek solutions.
  • Keep updated records of every incident within the salon.
  • Ensure clients are offered a drink, or magazine of choice at an appropriatetime.
  • Actively take attractive pictures at the end of services using salon phone for marketing purposes.these will be posted online to attract fan-base.
  • Adapt to business operations and salon industry behaviour.
  • Order supplies on time, ensure suppliers deliver correct orders.
  • Willing to learn fast without coercion. Self-driven personality.
  • Ensure salon hygiene standards are maintained.
  • Manage staff attendance by synching days off / unplanned absence.
Qualifications & Skills:
  • Sales & Marketing qualification.
  • Previous experience in sales, customer care and administration.
  • Experience in salon/spa environment a plus.
  • Exhibit a "Can-Do" positive attitude
  • Microsoft Word and Excel computer skills
  • Basic Computer troubleshooting skills: eg running antivirus
  • Facebook posting skills.
  • Professional phone presence and dress code
  • Punctuality is mandatory.

If qualified kindly send your CV to [email protected] clearly indicating “saloon coordinator “on the subject line by 4th Dec 2017.

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